EXOVATIONS® · 7 hours ago
Client Communications Coordinator
Cumming, GA
Part-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrEXOVATIONS® is a growing company focused on designing, selling, and installing various home improvement products. They are seeking a Client Communications Coordinator responsible for managing client communications, coordinating leads, maintaining CRM data, and ensuring a professional office environment.
Construction
Responsibilities
Answer all inbound calls promptly and professionally; transfer and handle calls effectively
Process all incoming inquiries from: Website forms, Email, Podium messages, Social media platforms, Smith AI answering service, Any additional lead sources
Return calls immediately for messages left via any channel
Accept all vendor-provided leads ASAP (Hardie, TimberTech, and Deckorators) and initiate immediate outreach
Leads are contacted immediately and followed up consistently
Appointments are booked accurately and tracked reliably
CRM and tracking data are complete, clean, and current
Customers feel informed, valued, and professionally supported
Office environment is welcoming, organized, and client-ready always
Accurately enter and track all customer inquiries in CRM/LCS, including Lead source, Call source, Booking method (AI, Appointments Plus, phone, text, etc.)
Create and maintain the daily 2026 Lead & Appointment Tracker
Update the Business Development Director regularly on: Appointment totals, Percentage of goal completed
Communicate weekly appointment counts per sales consultant to: Sales Director and Business Development Director
Support verification of fair and effective appointment distribution based on leadership
Review every Smith AI call for accuracy and quality. Dispute non-qualifying or invalid calls with: Smith AI, Modernize, Any paid lead services. Ensure disputes align with contract criteria and documentation standards
Maintain presence at the front desk during scheduled hours
Greet guests, customers, and employees with a friendly, professional, positive attitude
Monitor building entry and guest arrivals
Update the welcome sign based on scheduled visitors and meetings
Ensure presentation and meeting rooms are always: Clean, Organized, Client-ready
Upon job completion: Register all applicable product warranties, Email customers confirming warranty registration, including: Warranty links, Instructions for filing claims, Google review link
Qualification
Required
A team player who understands how their role supports sales, marketing, and leadership
A forward thinker who anticipates needs and takes initiative
A self-directed problem solver who can find answers and resolve issues independently
Someone who operates by the principle: Think first. Ask second
Resourceful and comfortable researching systems, reviewing past activity, and using available tools before escalating questions
Confident making day-to-day decisions while keeping leadership informed
Professional, calm, and composed when interacting with clients, vendors, and internal teams
Company
EXOVATIONS®
EXOVATIONS is one of the largest, most reputable home exterior remodeling companies in the Southeast, providing the highest quality, stress-free renovations with unparalleled previsualization tools, world-class craftsmen, and personalized customer care.
Founded in 1996
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase