Americo Financial Life and Annuity · 1 hour ago
Customer Experience Specialist
Kansas City, MO
Full-time
Onsite
New Grad, Entry Level
$21.87/hr - $21.87/hrAmerico Financial Life and Annuity is seeking Customer Experience Specialists to join their Customer Experience Center. The role involves providing top-notch service to policyholders through phone and email communications while gaining insight into the life insurance and annuity industry.
BankingConsultingCrowdfundingFinancial ServicesInsuranceRetirement
Responsibilities
Answer phone calls from customers (and sometimes agents) in a timely and professional manner
Complete customer service requests; for example, mailing forms, completing financial transactions, and processing address changes
Assist customers with email requests for information
Qualification
Required
Have a passion for people and a desire to help others
Possess the skills to problem-solve independently
Have the ability to be courteous and patient with a positive attitude even when the situation is unpleasant
Are comfortable with computers and navigating across multiple applications while on the phone with policyholders
Enjoy talking with people! Our representatives take around nine calls an hour and need to communicate clearly and succinctly
Enjoy learning new things! During training, our representatives learn about insurance and annuity products, administration systems, and more, and they must retain information and relay it clearly to a customer
Excellent phone voice, grammar skills, and a strong desire to help people
Typing speed of at least 30 wpm
Ability to multi-task while accomplishing work-related items
Detail-oriented with a strong sense of urgency
Ability to build rapport while facilitating speedy resolution
Ability to prioritize work to ensure timely completion of all tasks
Ability to operate in a high-energy, ever-changing environment with assistance and direction
Independent problem-solving abilities
Desire and ability to take ownership of the situation and resolve problems
Ability to work in a team environment
Preferred
Bilingual Applicants Encouraged: If you are bilingual, preferably in Spanish, please only apply once directly to the bilingual postings
Company
Americo Financial Life and Annuity
Americo Financial Life and Annuity is a financial services company that offers life insurance services.
Founded in 1946
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Mark Fallon
Senior Vice President and Chief Financial Officer
Renee Platz
Executive Assistant-CIO/Sr VP-Investments
Recent News
Company data provided by crunchbase