Ziker Cleaners · 22 hours ago
Full or Part Time - Sales Associate
South Bend,IN,US
Full-time, Part-time
Onsite
New Grad, Entry LevelZiker Cleaners is a company focused on providing exemplary service to customers and their garments. They are seeking a Sales Associate responsible for operating the POS system, completing wash/dry/fold orders, and promoting services to customers.
Consumer GoodsCustomer ServiceProfessional Services
Responsibilities
Operate SPOT POS (point of sale) System: Enter customer orders, detail clothing and household items, communicate with customers, retrieve customer orders upon pickup, and collect payment from customers. Identify new customers and ensure completion of new customer protocols. Trouble shoot device and software issues
Complete Wash/Dry/Fold Orders: Wash and dry customer items using provided cleaning products and utilities. Fold all laundry according to company specifications and package neatly in company laundry bags
Communicate with Customers: Greet customers as soon as they enter the store and use their name throughout transactions. Answer any questions or concerns they may have. Thank customers for their business on their way out
Promote and Cross-Sell Services: Know what services each customer is currently utilizing and communicate with them and hand out marketing materials to ensure awareness of other services they are not using, including seasonal deals and promotions
Organization: Receive, prepare, and sort customer garments and household items. Conduct cash transactions, ensuring proper change and balancing the cash drawer. Present receipts, coupons, and Customer Claim Checks (Quicks). Keep track of customer requests and complaints - identify solutions quickly and accurately
Attention to Detail: While handling customer items be sure to check and empty all pockets and undo any buttons. Ensure barcodes and piece counts match with our system. Accurately detail items by color, brand, and patterns. Identify any existing damage or stains, and mark with spot tags as necessary. Sort items according to care labels
Storefront: Periodically clean and organize the store, counters, and work areas. Ensure safety by keeping aisles and floors clean, dry, and clear of obstacles. Clean bathrooms, empty trash cans, and sort hangers or other recyclables. Unlock and lock doors at open and close, respectively. Ensure neon signs are functioning and turned-on during business hours. Pick up litter and report any building/grounds maintenance issues to your manager. Check the black envelope, send reports, and otherwise communicate with your Store Manager and other stores as necessary
Industry Knowledge: With time, employees learn the differences among fabrics, what we can and cannot clean or alter, and how to safely remove stains
Qualification
Required
Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees and the stores in which you work
Operate SPOT POS (point of sale) System: Enter customer orders, detail clothing and household items, communicate with customers, retrieve customer orders upon pickup, and collect payment from customers
Identify new customers and ensure completion of new customer protocols
Trouble shoot device and software issues
Complete Wash/Dry/Fold Orders: Wash and dry customer items using provided cleaning products and utilities
Fold all laundry according to company specifications and package neatly in company laundry bags
Greet customers as soon as they enter the store and use their name throughout transactions
Answer any questions or concerns they may have
Thank customers for their business on their way out
Know what services each customer is currently utilizing and communicate with them and hand out marketing materials to ensure awareness of other services they are not using, including seasonal deals and promotions
Receive, prepare, and sort customer garments and household items
Conduct cash transactions, ensuring proper change and balancing the cash drawer
Present receipts, coupons, and Customer Claim Checks (Quicks)
Keep track of customer requests and complaints - identify solutions quickly and accurately
While handling customer items be sure to check and empty all pockets and undo any buttons
Ensure barcodes and piece counts match with our system
Accurately detail items by color, brand, and patterns
Identify any existing damage or stains, and mark with spot tags as necessary
Sort items according to care labels
Periodically clean and organize the store, counters, and work areas
Ensure safety by keeping aisles and floors clean, dry, and clear of obstacles
Clean bathrooms, empty trash cans, and sort hangers or other recyclables
Unlock and lock doors at open and close, respectively
Ensure neon signs are functioning and turned-on during business hours
Pick up litter and report any building/grounds maintenance issues to your manager
Check the black envelope, send reports, and otherwise communicate with your Store Manager and other stores as necessary
With time, employees learn the differences among fabrics, what we can and cannot clean or alter, and how to safely remove stains
Recognize the needs of your teammates and go out of your way to help where you can
Ask for help when you need it
Demonstrate flexibility regarding schedules, job duties, and assignments
Take responsibility and accountability for your actions, including your mistakes
Ask questions
Welcome constructive criticism and seek to improve yourself and your work
Go out of your way to learn about your customers, your team, and the industry
Speak positively about them and respect your colleagues
Be courteous and sensitive to others' needs
Say nothing about someone that you would not say directly to them
Maintain confidentiality regarding your health, pay or other personal details
Engage in team meetings and participate in company and community events
Show up to work on time, and ready to start
Own your mistakes and learn from them
Maintain honest lines of communication with customers, teammates, and management
If you see someone breaking a policy or acting dishonestly, report it to your supervisor or the next appropriate manager you feel comfortable speaking with
Remain engaged, focused, and above reproach without constant supervision
Ability to type, use handheld scanner, and apply heat-seal barcodes
Ability to stand up to 4 hours without a break, as well as bend or squat repeatedly
Ability to lift 35 pounds at a time, multiple times throughout a shift
Ability to accurately identify and sort items by color
Full-Time Status: Average 30-40 hours per week
Part-Time Status: Average up to 29 hours per week
Availability during the following: Monday through Friday, between the hours of 7:30am and 8pm. Saturday, between the hours of 9am and 3pm
Employees will have a ‘Home Store,' but will occasionally be asked to work at our other store locations throughout South Bend, Mishawaka, Granger and Elkhart
Preferred
Some experience working in customer service, food service, sales, or retail environments
Customer Service
Organization
Attention to Detail
Problem Solving
Maintain Composure under Pressure
Adaptability
Sales
Strong Written and Verbal Communication
Basic Phone and Computer Literacy
Benefits
Robust training, support, and engaged leadership.
Safe and healthy work environments.
Full disclosure and explanation of job responsibilities, policies, and procedures.
Consistent communication and regular feedback on performance.
Access to resources, supplies, and equipment to perform your job.
Credit and acknowledgement for achievements.
Company
Ziker Cleaners
Ziker Cleaners is a small local business founded in 1917 by Joe Ziker.
Founded in 1917
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase