Sphere Entertainment Co. · 3 hours ago
Guest Services Supervisor (Part-Time)
Las Vegas, NV
Part-time
Onsite
Senior Level
$30/hr - $30/hr
5+ years expSphere Entertainment Co. is a premier live entertainment and media company, known for redefining the future of entertainment. The Supervisor, Guest Services is responsible for providing a safe, positive and guest-friendly environment during events at The Sphere, overseeing front-line colleagues and ensuring exceptional guest experiences.
ConcertsEventsMedia and Entertainment
Responsibilities
Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line team is informed and following event instructions, Company policies and local/state regulations
Ensures that front-line colleagues are engaged, upbeat, and delivering an exceptional guest experience
Completes front-line team member assignments consistent with event staffing levels and promptly escalates any concerns or shortages
Provides post-event assignment information to People Solutions team to ensure payroll is accurately processed
Assesses, evaluates, and provides consistent, fair and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one)
Addresses escalated guest concerns, feedback, and suggestions in a timely and efficient manner
Manages inventory of all team member devices and equipment available for guest use
Communicates any deficiencies or repairs required
Maintains a clean, safe, and aesthetically pleasing environment. Partners with Threat Management team to ensure safe and efficient environment during event and during ingress/egress
Functions as a role model to front-line colleagues by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals
Supervision of Guest Experience Representatives (GERs)
Qualification
Required
Minimum 5-7 years of prior Guest Services or hospitality experience with demonstrated leadership expertise
Ability to collaborate cross-functionally and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship
Maintains a positive, approachable, and professional relationship with a diverse group
Prepared to take an active lead role in emergency operations procedures through ongoing training and drills
Demonstrated experience completing reports and coaching team members
Proven ability to manage multiple tasks while under tight deadlines
Adheres to TEAM training guidelines
Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment
General physical requirements include such as lifting up to 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required
Must be able to work within an environment with loud noises and everchanging visuals
Must be able to work multi-level floors, reaching up to 7 stories
Must be comfortable navigating steep steps and inclines
Must be able to work within enclosed, crowded spaces
Must be able to work inside an elevator for long periods at a time
May be exposed to theatrical smoke, strobe lights, pyrotechnics, intense sound, rapid motion video effects, smoke, and odors
May be deployed to outdoor posts that may be exposed to triple-digit temperatures, UV rays, high winds, or monsoon weather
Preferred
Previous experience within Sports & Entertainment or theater operations
Benefits
A robust set of tools and resources to help employees understand their interests and purpose
Upskilling employees’ talents and strengths
Growth and longevity for our employees are top priorities here.
Company
Sphere Entertainment Co.
Sphere Entertainment Co. is a premier live entertainment and media company.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$225MKey Investors
Point72
2024-06-25Post Ipo Equity
2023-12-05Post Ipo Debt· $225M
2020-04-09IPO
Leadership Team
Felicia Yue
Executive Vice President, Chief Technology Officer
Robert Langer
Chief Financial Officer and Treasurer
Recent News
Springfield Business Journal
2026-01-22
2026-01-22
Maryland Daily Record
2026-01-22
Company data provided by crunchbase