Advanced Electric Systems · 3 hours ago
IT Specialist
US-UT-Springville
Full-time
Onsite
Entry, Mid Level
$22/hr - $25/hr
2+ years expAdvanced Electric Systems is a utility construction company specializing in fiber optics installation. They are seeking an IT Specialist to provide technical support and guidance to users, manage systems and infrastructure, and ensure high levels of availability and performance.
Electrical DistributionIndustrialTest and Measurement
Responsibilities
Provides technical support and guidance to resolve users’ computer hardware and software problems
Monitors, maintains, and manages all installed systems and infrastructure, ensuring high levels of availability and performance
Conducts regular system health checks, applying patches and updates as necessary to ensure system security and stability
Troubleshoots and resolves infrastructure-related issues, including network, server, storage, and cloud services
Plans and executes infrastructure upgrades and improvements to enhance efficiency and reduce downtime
Manages backup and disaster recovery plans, ensuring data integrity and availability in the event of a system failure
Communicates with users via phone, chat, email, and/or a support ticketing system to assess and resolve user problems in a professional and positive manner
Applies knowledge of computer software and hardware to assist users in resolving problems
Installs or assists with the installation and set-up of new hardware, software, network printers, and peripheral equipment
Coordinates service or replacement of defective products from vendors and manufacturers
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware
Drafts or revises user training manuals and procedures
Maintains logs of support services provided in the ticketing system or other appropriate database
Creates necessary compliance documentation and reporting as per corporate SOX requirements
Manages user accounts and resource access using Microsoft Active Directory and NTFS services
Work closely with Corporate and Division IT teams in supporting Fibertel IT operations and integrations
Supports remote sites in the western states which includes networking, security systems, conference room systems
Willing to travel to remote sites as needed upgrades and hands on support
Performs other related duties as assigned
Qualification
Required
Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Familiar with Active Directory and NTFS file security tools and best practices
Able to analyze local networking issues using standard client-side utilities
Can work with Cisco networking equipment in connecting to the console and following instructions provided by corporate network engineers
Thorough understanding of technology commonly used by clients and employees
Ability to explain technical problems to nontechnical employees
Two years of experience or Associate's degree required
Preferred
Bachelor's degree in Info Tech, Computer Science, or related technical field preferred
Benefits
Health Insurance: Medical, Dental, Vision Plans
Flexible Spending Accounts/Health Savings Accounts
Retirement Savings Plan (401K) with company matching
Short & Long Term Disability
Supplemental Life and AD&D Insurance
Paid Holidays and Vacation
Competitive Pay
Company
Advanced Electric Systems
Advanced Electric Systems is an electrical testing, maintenance, and repair company.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase