Aircall · 4 hours ago
Senior Software Engineer, Applied AI
Seattle Office
Full-time
Hybrid
Senior Level
$181K/yr - $220K/yr
6+ years expAircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. They are seeking a Senior Software Engineer to build agentic systems that automate workflows across various internal departments using AI.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Partner with internal stakeholders to understand their daily workflows to surface and document those that can be automated with AI
Build autonomous and semi-autonomous agent workflows that interact with browsers, codebases, and APIs to complete complex content operations
Learn and contribute to prompt engineering strategies, with guidance on building agentic workflows, memory systems, and multi-step reasoning
Build and operate MCP Servers that can be called by AI Agents
Design and build proprietary agent libraries, prompting strategies and benchmarking frameworks
Build and operationalize AI solutions with retrieval techniques (e.g., RAG, vector DBs) for context-aware applications
Prototype, test, and optimize AI-powered applications, including retrieval-augmented generation, workflow automation, and agentic experiences
Collaborate with cross-functional teams to align AI features with user needs and business goals, gaining exposure to product and platform thinking
Stay current on advancements in AI technologies, frameworks, and best practices, and evangelize AI capabilities internally and externally
Provide technical support, documentation, and training to facilitate adoption and effective use of AI solutions
Participate in technical discussions, architecture reviews, and sprint planning
Contribute to knowledge sharing and technical documentation
Qualification
Required
6+ years of software engineering experience, with at least 2 years working directly on AI/ML-powered applications
Strong fluency in AI tooling (e.g. OpenAI APIs, Anthropic APIs)
Strong proficiency with modern backend languages (Python, Go, or similar)
Practical understanding of LLMs, prompt engineering and agentic architectures
High degree of ownership and comfort in experimental, fast-moving environments
Ability to take complete ownership of AI solutioning end-to-end starting from gathering requirements from stakeholders to deploying solutions in production
Preferred
Exposure to customer-facing roles or user research for AI product development
Familiarity with retrieval techniques (e.g., vector databases, RAG)
Excellent problem-solving, communication, and teamwork skills, with the ability to explain complex AI concepts to non-technical stakeholders
Bachelor's Degree in Computer Science, Engineering, or a related field
Benefits
Competitive salary package & equity
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, internet, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase