HCLTech · 11 hours ago
Desktop Support Specialist
Wichita, Kansas Metropolitan Area
Full-time
Onsite
Entry, Mid Level
$49K/yr - $88K/yr
2+ years expHCLTech is a technology company seeking a Desktop Support Specialist to provide onsite L1/L2 support for end-user devices. The role involves troubleshooting hardware and software issues, managing user onboarding/offboarding, and ensuring compliance with IT security policies.
Information and Communications Technology (ICT)IT ManagementOutsourcingSoftwareTelecommunications
Hiring Manager
Abhishek Singh
Responsibilities
Provide onsite L1/L2 support for desktops, laptops, mobile devices, and peripherals
Install, configure, and troubleshoot operating systems (Windows/macOS)
Resolve issues related to Outlook, VPN, network connectivity, and corporate applications
Manage user onboarding/offboarding – email setup, access provisioning, asset assignment
Handle incidents and service requests through the ITSM tool (ServiceNow/Jira/Remedy/etc.)
Install and upgrade software, patches, and system updates
Perform routine system checks and preventive maintenance
Troubleshoot hardware issues (HDD/SSD, RAM, motherboard, displays, printers)
Coordinate with vendors for warranty and repair services
Basic troubleshooting of LAN, Wi‑Fi, routers, VPN, and network ports
Ensure compliance with IT security policies, encryption, and antivirus updates
Assist in asset tagging, inventory management, and periodic audits
Support video conferencing setups (Teams/Zoom/Webex)
Maintain projectors, conference room devices, and AV equipment
Provide live support during business-critical meetings
Update asset inventory records and incident logs
Prepare daily/weekly status reports for IT management
Maintain SOPs, checklists, and knowledge-base articles
Qualification
Required
Strong knowledge of Windows OS, Microsoft Office 365, and Active Directory
Experience with hardware troubleshooting and imaging tools
Basic understanding of networks (TCP/IP, DHCP, DNS)
Familiarity with ticketing tools (ServiceNow, Freshservice, Remedy, etc.)
Knowledge of security tools (BitLocker, endpoint security tools)
Excellent communication and interpersonal skills
Customer-first attitude and ability to work calmly under pressure
Strong problem-solving and analytical thinking
Bachelor's degree in IT/Computer Science or equivalent qualification
2–5 years of experience in onsite desktop or IT support
Preferred
CompTIA A+ / Network+
Microsoft Modern Desktop Administrator (MD-100/MD-101)
ITIL Foundation
Benefits
Medical
Dental
Vision
Pharmacy
Life
Accidental death & dismemberment
Disability insurance
Employee assistance program
401(k) retirement plan
10 days of paid time off per year
10 paid holidays per year
Company
HCLTech
HCLTech is a global IT company offering digital, engineering, and cloud solutions partnering with businesses for transformation.
10001+ employees
H1B Sponsorship
HCLTech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2975)
2024 (3974)
2023 (3649)
2022 (3861)
2021 (4093)
2020 (4317)
Funding
Current Stage
Public CompanyTotal Funding
$220MKey Investors
ChrysCapital
2008-07-10Post Ipo Equity· $220M
2000-01-06IPO
Leadership Team
Vijayakumar C.
Chief Executive Officer
Alan Flower
Executive Vice President - CTO & Global Head, AI & Cloud Native Labs
Recent News
Deccan Chronicle
2026-01-25
Hindu Business Line
2026-01-24
Company data provided by crunchbase