Strategic Staffing Solutions · 2 hours ago
Business Process Consultant
Plano, TX
Contract
Onsite
Mid, Senior Level
$35/hr - $40/hrStrategic Staffing Solutions is seeking a Business Process Consultant to lead and optimize complex business processes within a contact center environment, focusing on insurance operations. The role involves driving process design, improvement, and performance optimization while collaborating with business stakeholders and technology teams.
ConsultingCRMHuman ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
Hiring Manager
Kim Schneider
Responsibilities
Own and lead end-to-end business processes, including problem definition, requirements evaluation, process design, testing, and implementation
Analyze process bottlenecks, inefficiencies, and risks; design solutions that improve performance, scalability, and compliance
Develop and implement customer-specific business process strategies aligned with enterprise experience and operational goals
Apply expert-level process knowledge to materially improve operational efficiency, quality, and customer outcomes
Serve as a functional subject matter expert, bringing a practical, end-user-focused perspective to process design
Manage process performance by:
Defining control limits and KPIs
Monitoring outcomes and risks
Communicating deficiencies, improvements, and operational issues to stakeholders
Identify, implement, and maintain controls to mitigate operational, regulatory, and compliance risks
Lead solution development efforts, including business cases, benefit substantiation, and requirements definition
Develop and execute communication plans for customers and internal stakeholders
Ensure strong alignment across stakeholders through proactive engagement and collaboration
Qualification
Required
PROCESS MAPPING AND BOTTLENECKS
EVALUATION OF REQUIREMENTS
CONTACT CENTER EXPERIENCE
CLAIMS-ANY KIND
Preferred
LEAN SIX SIGMA- HIGHLY PREFERRED
Company
Strategic Staffing Solutions
Strategic Staffing Solutions is a recruiting company which helps companies find suitable employees in various industries.
Founded in 1990
1001-5000 employees
H1B Sponsorship
Strategic Staffing Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (93)
2023 (95)
2022 (53)
2021 (53)
2020 (57)
Funding
Current Stage
Late StageLeadership Team
Cindy Pasky
Founder and CEO
Recent News
DBusiness Magazine
2025-05-01
Crain's Detroit Business
2025-02-03
Company data provided by crunchbase