Connected Communities · 1 day ago
Outpatient Program Manager
Winchester, VA
Full-time
Onsite
Mid Level
$62K/yr - $70K/yr
3+ years expConnected Communities is seeking an Outpatient Program Manager to oversee the operational and administrative aspects of their outpatient therapy program. This role involves ensuring compliance, managing budgets, and supporting service delivery in collaboration with clinical leadership and community stakeholders.
Non-profit Organizations
Responsibilities
Oversee day-to-day administrative operations of the outpatient therapy program
Ensure alignment with organizational policies, funder requirements, and applicable regulations
Attend meetings and training with regulatory and partner agencies
Implement program policies and workflows in partnership with clinical leadership
Monitor operational metrics and prepare reports for leadership
Manage the outpatient therapy program budget, tracking expenditures, identifying cost efficiencies, and collaborating with leadership to ensure financial accountability and sustainability
Monitor clinician schedules, caseloads, and utilization
Identify barriers to access and service delivery
Review referral pipelines, waitlists, and assignments
Maintain referral tracking tools and conduct monthly reviews with clinicians
Run and distribute weekly documentation compliance reports
Follow up with clinicians to support timely completion
Monitor documentation trends and escalate systemic issues
Support accurate records for billing, reporting, and compliance
Coordinate administrative components of intern and practicum programs
Manage onboarding, scheduling, and supervision coordination
Schedule shadowing and observational opportunities
Serve as liaison with academic institutions and community programs
Coordinate logistics for supervisor participation and evaluations
Support recruiting, onboarding, and operational training
Coordinate meetings, training, and professional development
Assist leadership with workflow and performance concerns
Coordinate monthly client satisfaction and quality assurance outreach
Compile and report findings to leadership
Monitor operational trends impacting client experience
Support relationships with referral sources and community partners
Represent the organization at community events
Identify opportunities for program growth and partnerships
Support adherence to accreditation, licensing, and funding requirements
Coordinate preparation and submission of required reports
Track regulatory updates and support audits or site visits
Qualification
Required
Bachelor's degree in business administration, healthcare administration, public administration, or related field
3–5 years of experience in program management or operations
Strong organizational, analytical, and communication skills
Experience managing workflows, utilization, or service capacity
Preferred
Experience in mental health, healthcare, or nonprofit settings
Experience coordinating interns or trainees
Familiarity with EHR or data reporting systems
Benefits
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Connected Communities
We strive to create and support meaningful relationships for children, adolescents, and their families based on their own goals and values.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase