Brilliant Earth · 1 day ago
IT Systems Administrator
Secaucus, NJ
Full-time
Hybrid
Mid Level
$85K/yr - $95K/yr
4+ years expBrilliant Earth is seeking an experienced IT Systems Administrator to join our IT team and support the reliable, secure, and optimized operation of our corporate systems and end-user technology. This role is critical in providing seamless technical support across our showrooms and corporate offices, handling Tier 2 escalations, managing hardware deployments, and ensuring business continuity during peak operational hours.
CommunitiesJewelryLifestyleSocial Media
Responsibilities
Provide timely help desk support via Freshservice, including onsite, remote, and occasional on-call support
Troubleshoot and resolve issues involving desktops (Windows/macOS), email, printers, conferencing tools, network connectivity, VPN, and audio/visual equipment
Develop user training resources, self-service documentation, and onboarding materials
Serve as a primary administrator for Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive), with responsibility for policies, permissions, security, retention, storage, and optimization
Administer Okta and other identity management tools, including app assignments, security policies, and basic group flow logic
Manage mailbox storage, including archiving, quotas, and automated space management
Design and maintain automated workflows for onboarding/offboarding, provisioning, and compliance using tools like Okta Workflows, Power Automate, Workato, or Freshservice Workflow Automator
Maintain an accurate asset inventory across endpoints, software, licenses, and hardware
Ensure timely updates, patching, and secure configuration of corporate devices
Enforce IT security best practices, including email security, authentication standards, compliance reporting, and data protection
Work with infrastructure and security partners on change management, policy enforcement, and incident response
Maintain documentation of processes, configurations, and service standards to support IT governance
Qualification
Required
4+ years of progressive experience in IT operations or systems administration
2+ years of hands-on administration of Microsoft 365, with proven expertise in: Exchange Online policies (mail flow, retention, security), SharePoint and OneDrive administration, Storage/space troubleshooting and archiving management
2+ years of experience administering Okta or other Identity Management platforms
Experience with automation/orchestration tools: Okta Workflows, Power Automate, Workato, Freshservice, or similar
Strong knowledge of Windows and macOS administration, troubleshooting, and endpoint configuration
Hands-on experience with basic networking concepts (LAN, Wi-Fi, VPN, Firewall; Meraki preferred)
Experience working within ticketing queues, SLAs, and change management processes
Familiarity with APIs, integrations (REST, SOAP), or service connectors
Excellent communication skills and demonstrated customer-facing support experience
Ability to work onsite in Secaucus, New Jersey
Preferred
Bachelor's degree in Computer Science, IT, or related field
Experience managing devices using Jamf, Intune, or similar MDM platforms
ITIL or equivalent service management certification
Scripting experience (PowerShell, Bash, Python, or JavaScript)
Experience with documentation automation or IT knowledge base management
Company
Brilliant Earth
Brilliant Earth is a luxury jewelry company that offers ethically sourced jewelry.
501-1000 employees
H1B Sponsorship
Brilliant Earth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$40M2021-09-23IPO
2019-01-01Debt Financing· $40M
Leadership Team
J
Jeff Kuo
Chief Financial Officer
Alex Grab
General Counsel & Corporate Secretary
Recent News
Company data provided by crunchbase