Florida Window and Door · 3 hours ago
Customer Support Specialist
Lake Worth Beach, Florida, United States
Full-time
Onsite
New Grad, Entry LevelFlorida Window and Door is the 20th largest Home Improvement company in the Nation! We are currently looking for a Customer Support Specialist who thrives on building strong relationships and delivering exceptional service, primarily through heavy phone communication with customers.
Building Material
Responsibilities
Serve as the primary point of contact for customers via phone, providing clear, accurate, and friendly updates
Use our internal client database to retrieve project information. Coordinate with internal departments to gather and relay project details to our customers. Update client database with information communicated to our customers
Compose and send professional responses to customer inquiries using Outlook
Accurately complete permit application forms for various municipalities and counties, ensuring all customer and property information is correct and current
Mail out permit documents to customers for signatures and track their return
Qualification
Required
Strong communication skills, particularly over the phone
Detail-oriented with a focus on customer service
Experience using Outlook for professional communication
Ability to accurately complete permit application forms
Proficient in using internal client databases to retrieve and update project information
Company
Florida Window and Door
Florida Window & Door is provider of hurricane impact windows and impact doors.
Founded in 1983
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Debra Jenkins
Chief Financial Officer
Chris Cubbage
Chief Marketing Officer
Company data provided by crunchbase