Terumo Neuro · 1 day ago
Technician, IT Support (Temp)
Aliso Viejo, CA
Full-time
Onsite
Entry Level
$24.07/hr - $30/hr
1+ years expTerumo Neuro is seeking a Technician for IT Support to assist associates with workstation setup and technical issues. The role involves providing level I technical support, managing IT helpdesk tickets, and maintaining hardware inventory while ensuring excellent customer service.
Medical Device
Responsibilities
Responsible for supporting associates with the setting up or replacing of new workstations and peripherals, processing new hire and separation requests and processing then documenting tasks or tickets
Provide timely level I technical support for all onsite and remote end-users for all technical related and user issues focusing on excellent customer service
Image workstations with default operating system using Microsoft System Center Configuration Manager to prepare for deployment to associates
Coordinate and communicate with associates to replace leased workstation equipment to ensure an accurate transfer of all data and software applications
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system
Initiate and schedule with vendor to replace or fix hardware issues
Maintain and process associate status changes of user accounts and computers within Active Directory and archiving of user data
Wipe data from leased workstations using enterprise software and process for shipment back to vendor
Set up and configure new Windows desktop/laptops or mobile devices for new hires
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.)
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite
Follow all proper company and IT procedures related to processing all incidents and changes within the IT environment
Participate in departmental meetings and assigned projects or tasks by IT management
Help to maintain IT hardware inventory including workstations, monitors, docking stations, printers, etc
Understanding of single sign-on and multifactor authentication technologies
Perform other duties and responsibilities as assigned
Qualification
Required
Bachelor's degree or Associate degree in Computer Information Systems or related field
Up to one (1) year of experience in working in an IT help desk, support, or customer service role in an enterprise organization
Basic understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.)
Strong customer service skills
Effective written and verbal communication skills
Preferred
Excellent listening and interpersonal skills with ability to work effectively with all levels of personnel within an organization
Basic technical knowledge, problem solving skills and troubleshooting focused on Microsoft products, computer hardware, mobile devices, and networking
Ability to effectively prioritize, follow instructions, and execute tasks in a fast-paced dynamic environment
Ability to work independently or in a team-oriented setting
Company
Terumo Neuro
We’re in business to create and deliver innovations that redefine what’s possible in neurovascular treatment, meaningfully advancing both physician practice and patient outcomes.
1001-5000 employees
H1B Sponsorship
Terumo Neuro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (15)
2023 (7)
2022 (14)
2021 (8)
2020 (9)
Funding
Current Stage
Late StageCompany data provided by crunchbase