Milestone Technologies, Inc. · 15 hours ago
Data Center Technician Supervisor
New Albany, OH
Full-time
Onsite
Mid, Senior Level
2+ years expMilestone Technologies is a global IT managed services firm that partners with organizations to drive digital transformation and operational agility. As a Data Center Technician Supervisor, you will lead a team of technicians to ensure the reliability and maintenance of the data center infrastructure, overseeing operations, training, and performance management.
Application Performance ManagementConsumer ElectronicsInformation Technology
Responsibilities
Supervise and Lead Technicians: Oversee daily activities of Data Center Technicians, providing guidance, support, and direction to ensure operational excellence
Team Scheduling & Resource Allocation: Co-collaborate with the Team Lead to manage shift schedules, assign tasks, and ensure adequate coverage for all operational needs
Performance Management: Conduct regular performance reviews, provide constructive feedback, and support career development for team members
Training & Development: Facilitate onboarding and ongoing training for new and existing technicians, collaborating with the Global Training Team
Ticket Management Oversight: Ensure accurate and efficient execution of the ticket management process by the team
Advanced Troubleshooting: Apply advanced diagnostic methods to resolve complex data center equipment issues and support technicians in problem-solving
Inventory Management: Work with our Cross-functional partnering team to ensure accurate inventory management
Server Repairs & Hardware Maintenance: Supervise and participate in server repairs, including component replacements (hard drives, RAM, motherboards, etc.)
Project Leadership: Lead or support special projects, ensuring timely completion and effective team collaboration
Operational Continuity: Ensure continuity of operations and team coordination, especially when Data Center Leads are unavailable
Issue Escalation: Identify, escalate, and track recurring issues or risks, proactively communicating with management
Safety & Compliance: Maintain and enforce compliance with safety standards and operational best practices
Continuous Improvement: Recommend and implement process improvements to enhance data center reliability and efficiency
Additional Duties: Perform other tasks as directed by management to support data center operations
Qualification
Required
High School Diploma or GED (Associate or Bachelor's degree preferred)
Real ID or other federally accepted identification for U.S. travel
Minimum of 2 years of experience in data center operations or computer hardware repair
Strong hands-on experience with computer hardware diagnostics and repair
Ability to travel to supported data center locations
Proficiency in learning and adapting to new software tools quickly
Excellent professional communication skills, both verbal and written
Strong organizational, multitasking, and prioritization skills
Ability to motivate, mentor, and develop team members
Comfortable wearing Personal Protective Equipment (PPE) for extended periods
Ability to safely lift, push, pull, and move at least 50 pounds
Capable of walking long distances throughout the day
Willingness to work in environments that may include hot aisles and indoor areas reaching 90+ degrees Fahrenheit during certain times of the year
Preferred
Associate or bachelor's degree in a related field or currently pursuing one
Prior experience in a supervisory or team lead role preferred
Experience with Data Center industry best practices
Familiarity with inventory management systems and data center operational workflows
Demonstrated ability to mentor junior technicians and contribute to team development
Experience in team leadership, supervision, or management within a technical environment
Company
Milestone Technologies, Inc.
Milestone Technologies is a global IT Services and Digital Solutions company based in Silicon Valley that helps hundreds of leading corporations deliver technology around the globe.
1001-5000 employees
H1B Sponsorship
Milestone Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (4)
2022 (2)
2021 (3)
2020 (5)
Funding
Current Stage
Late StageTotal Funding
$42.5MKey Investors
H.I.G. Capital
2022-12-13Acquired
2015-08-11Private Equity· $42.5M
Leadership Team
Sameer Kishore
President and Chief Executive Officer
Mayank K Agrawal
Chief Financial Officer
Recent News
2025-10-01
Company data provided by crunchbase