CPI Card Group · 18 hours ago
Channel Relationship Manager
United States
Full-time
Remote
Senior Level
5+ years expCPI Card Group is a payment technology company and leading provider of credit, debit and prepaid solutions. The Channel Relationship Manager is responsible for providing strategic account management, nurturing client relationships, and driving business growth through understanding client needs and identifying revenue opportunities.
Financial ServicesPaymentsPrinting
No H1B
Responsibilities
Collaborate cross-functionally with Sales, Sales Operations, Marketing, Product Development, and Client Operations to align partnership initiatives with overall company objectives
Own and grow strategic partner relationships by engaging executive stakeholders to understand business needs, address challenges, and deliver value-driven solutions in line with their goals
Lead strategic account activities, including quarterly business reviews, site visits, and recurring account management calls covering forecast, material, and project management
Prepare and deliver client-facing reporting on performance trends, activity, risks, and improvement recommendations
Identify and drive upsell, cross-sell, renewal, and expansion opportunities to protect and grow existing revenue streams
Maintain in-depth knowledge of CPI products, solutions, and industry trends; actively promote new offerings and lead partner enablement initiatives across sales, marketing, and operations
Develop and execute partner training strategies to support sales effectiveness, operational readiness, and go-to-market success
Define, track, and report on KPIs and partnership performance metrics, providing actionable insights to senior leadership. Standardize where possible
Serve as the final escalation point for operational issues, ensuring timely resolution, root-cause analysis, and clear communication with internal and external stakeholders
Capture and communicate Voice of the Customer insights to inform product development, technology roadmaps, and process improvements
Qualification
Required
Bachelor's Degree or equivalent in Business Administration, Communications, Project Management or related field
5+ years of account management/direct client services experience
Proven leadership skills, detail-oriented, high level of integrity, strong analytical and problem-solving skills
Refined analytical skill-set and ability to effectively use data strategically
Passion for teamwork, relationship building and client service
Strong written and verbal communication skills
Acute attention to detail
Ability to work well with cross functional teams, strong communication and presentation skills
Resourceful in establishing and nurturing key relationships both internally and externally
Demonstrated ability to solve problems, determine appropriate actions and complete projects with minimal direction
Skilled in managing multiple concurrent projects, activities and tasks under time constraints
Demonstrated Acumen to facilitate productive meetings and drive outcomes
Willingness to perform additional tasks which may be outside of the defined role to grow the business and ensure client satisfaction
Experience managing strategic or complex client accounts
Proven ability to identify, develop, and execute account growth opportunities, including upsell and cross-sell initiatives
Preferred
Financial service industry experience preferred
ISO 9001:2015 understanding and familiarity; training/certification is a plus
Benefits
Medical
Dental
Vision
Long Term Disability
Short Term Disability
Life Insurance
Accident Insurance
Critical Illness Insurance
FSA
HSA
Vacation and Holiday Pay
Tuition Reimbursement
401(k) with a competitive company match percentage
Company
CPI Card Group
Providing integrated payment solutions to credit and debit card issuers
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$310.2MKey Investors
Tricor Pacific Capital
2025-12-05Post Ipo Secondary
2024-10-01Post Ipo Secondary· $25.2M
2024-06-24Post Ipo Debt· $285M
Leadership Team
Marc Sheinbaum
Director
Recent News
2025-12-05
2025-12-05
MarketScreener
2025-11-04
Company data provided by crunchbase