Ampcus Inc · 3 months ago
Customer Care Specialist II
United States
Full-time
Remote
Mid Level
3+ years expAmpcus Inc. is a certified global provider of a broad range of Technology and Business consulting services, seeking a highly motivated candidate for the role of Customer Care Specialist II. This position involves direct client interaction to resolve application and product issues, while leveraging technical knowledge to deliver excellent customer care and adhere to quality assurance standards.
Data ManagementInformation Technology
Responsibilities
Handle routine customer questions relating to product usage
Provide technical support on issues through to resolution
Maintains expert-level knowledge of business processes and procedures
Accurately log all customer information in the CRM tool
Facilitate communication to other departments as needed to resolve client concerns
Communicate with key stakeholders to identify and resolve inquiries
Provide proper follow-up to ensure customer is kept apprised of the issue status
Qualification
Required
High School Diploma/GED and 3 years' experience OR Any level degree or certification beyond High School Diploma/GED and up to 1 year experience OR 5 years' experience
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
Serves as a customer care agent for an assigned customer base or product area
Responds to customer inquiries received via telephone or online
Documents and reports on customer inquiries, status, and resolution
Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels
Determines problem source (i.e., hardware, software, user access)
Resolves issues where possible
Refers difficult and complex issues to internal technical experts and/or
Refers issues to management
Documents issues for future reference, internally and externally
Builds working relationships with customer representatives and with cross-functional teams
Company
Ampcus Inc
Ampcus is a global business, technology consulting and an staff augmentation firm specializing in AI/ML,digital solutions, Cybersecurity & Risk management, Testing, Forensics & Fraud services and human capital management.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Raj Narayan
Sr. Vice President, Strategic Sales
Recent News
2025-08-18
2025-07-31
Seattle TechFlash
2025-07-15
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