Abridge · 1 day ago
Implementation Manager - Enterprise & Commercial Accounts
NYC Office
Full-time
Hybrid
Mid Level
$149K/yr - $166K/yr
3+ years expAbridge is a company focused on enhancing healthcare understanding through AI-powered solutions. The Implementation Manager will oversee successful deployments of Abridge products, ensuring effective communication and project execution with partners.
Artificial Intelligence (AI)Health CareIntelligent SystemsMachine LearningMedical
Responsibilities
Lead customer implementations and serve as the primary point of contact for Abridge's partners during their initial deployments. Be the person who instills confidence + trust in our partners and team, drives on-time implementations with high NPS, and ensures our pilots convert to full enterprise partnerships
Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams
Accountable for leading through each of the project phases, including kickoffs, technical configuration, testing, clinician training, go-live, and post-live stabilization
Identify and manage project risks and issues, and develop contingency plans as needed
Set the standard for what incredible communication looks like. Communicate project progress and issues to internal and external stakeholders in a timely and transparent manner
Develop and execute against comprehensive testing plans with our most strategic partners, including tracking all issues, triaging, and driving towards daily testing goals
Collaborate with support and operational management to identify and implement areas for process and tool improvements in a dynamic and growing environment
Participate in the creation of repeatable processes that will scale with the growing number of concurrent implementations our team will need to support
Qualification
Required
Have a track record of driving successful healthcare technology implementation projects from initiation to completion
Excel at communication and can synthesize information in a concise way
Are extremely organized and detail oriented. You're able to manage multiple priorities at once, while maintaining attention to detail and quality
Can work with speed and are results driven. You seek continuous process improvement, driven by efficiency. Your role will involve rapid decision-making, quick execution, and maintaining an unwavering commitment to precision and quality in every aspect of implementation
Build strong relationships with various stakeholders at our partner sites, to ensure a long lasting partnership
Have the ability to smell smoke and escalate early, with proposed solutions
Are creative and scrappy with strong problem solving skills, tactful conflict resolution skills, and a bias to action
Have 3+ years of experience in project management, with a focus on software deployment and implementation at B2B companies
Experience implementing electronic record systems and leading through build and testing phases. (Epic is a definite plus.)
Preferred
Familiarity with systems requiring strict adherence to privacy and security protocols
Knowledge of tiered support organizations and escalation protocols
Benefits
Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees
Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families.
Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA.
Paid Parental Leave: Generous paid parental leave for all full-time employees.
Family Forming Benefits: Resources and financial support to help you build your family.
401(k) Matching: Contribution matching to help invest in your future.
Personal Device Allowance: Tax free funds for personal device usage.
Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.
Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more.
Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals.
Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment.
Compensation and Equity: Competitive compensation and equity grants for full time employees.
Company
Abridge
Abridge is an AI-driven platform that transforms patient-clinician conversations into structured clinical notes for healthcare industries.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$757.5MKey Investors
Spark CapitalIKS HealthWittington Ventures
2025-06-24Series E· $300M
2025-02-17Series D· $250M
2024-02-23Series C· $150M
Leadership Team
Jonathan Lydon
VP People & Talent
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase