Nothum Food Processing Systems · 4 hours ago
Inside Sales Specialist
Springfield, Missouri, United States
Full-time
Onsite
Mid, Senior Level
5+ years expNothum Food Processing Systems is a company focused on providing exceptional customer service in the food processing industry. They are seeking an Inside Sales Specialist to engage with customers, manage relationships, and drive sales growth through strategic outreach and collaboration with internal teams.
Food ProcessingIndustrial AutomationMachinery ManufacturingManufacturing
Responsibilities
Provide exceptional customer service by promptly responding to customer phone calls and emails
Communicate directly with customers using an empathetic, consultative approach to understand operational challenges and specific aftermarket needs
Develop and maintain long-term relationships with remote customers to strengthen loyalty and mitigate isolated price or delivery concerns
Maintain frequent contact with customers in geographically remote locations where in-person visits are not practical
Utilize the Nothum Aftermarket Sales Playbook, Fortifi Formula, analytics, and reporting tools to identify customers who have not purchased entitlement parts within the past 12 months
Proactively engage targeted customers to understand purchasing gaps and barriers to entitlement parts adoption
Identify and document root causes for lost or reduced aftermarket wallet share, including pricing, availability, delivery, or awareness gaps
Develop and execute customer-specific strategies to regain entitlement parts wallet share and drive sustainable aftermarket growth
Collaborate with Aftermarket Account Managers (AAMs), Sales, and Service team members to understand customer history, equipment usage, and service activity
Leverage internal resources to align customer recommendations with equipment requirements and service insights
Communicate findings and customer feedback to internal stakeholders to support continuous improvement
Synchronize daily work activities with Aftermarket Account Managers in the Eastern & Western Region to maximize part sales & customer service to their full potential
Recommend appropriate aftermarket parts or approved substitutions based on customer needs and equipment specifications
Accurately generate quotes, pricing, and orders using CRM and ERP systems
Apply basic mathematical skills to pricing, discounts, quoting, and order accuracy
Ensure timely follow-up on quotes, orders, and customer inquiries to support revenue conversion
Utilize CRM and ERP systems to document customer interactions, track opportunities, and maintain accurate records
Analyze customer purchasing data to prioritize outreach and support strategic planning
Maintain confidentiality of customer, pricing, and company information in accordance with company policy
Follow all company policies, procedures, and safety guidelines
Maintain a clean, organized, and safe work environment
Perform other related duties as assigned to support business needs
Qualification
Required
High school diploma or equivalent required
Strong knowledge of aftermarket parts, preferably within industrial equipment, automotive, or powersports environments, including part interchangeability and technical specifications
Customer-focused mindset with the ability to manage a high volume of customer interactions, strategic planning, and issue resolution
Proficient in sales techniques, including proactive selling, upselling, and negotiation
Technical aptitude to interpret machine drawings and bills of materials (BOMs) and translate customer-provided information into accurate and timely parts and service quotes
Excellent written and verbal communication skills for professional interaction via phone, video conference, and email
Strong attention to detail with effective organizational and time-management skills
Proficiency with CRM/ERP systems, pricing tools, and Microsoft Office applications
Ability to follow established policies and procedures consistently
Preferred
Five (5) or more years of experience in aftermarket parts sales, service, or customer support
Company
Nothum Food Processing Systems
Nothum Food Processing Systems by Fortifi has been a leading manufacture of batter/breading lines for the poultry, seafood, appetizing, and alternative protein industries.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-04-18Acquired
Leadership Team
Robert M. Nothum
Chief Executive Officer
Company data provided by crunchbase