Model 1 Commercial Vehicles · 2 days ago
Customer Sales Coordinator-Field Sales Representative
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelModel 1 Commercial Vehicles is the nation’s largest dealership, representing over 20 top manufacturers across the U.S. The Customer Sales Coordinator-Field Sales Representative role involves engaging with fleet customers, educating them on offerings, and ensuring their needs are met through proactive outreach and follow-up.
AutomotiveMechanical EngineeringRetail
Responsibilities
Plan weekly route of customer visits; prioritize top fleets and time-sensitive needs
Conduct drop-ins, scheduled meetings, and phone/video touchpoints; document notes in CRM/DMS the same day
Profile fleets (size, composition, duty cycles, service intervals) and identify parts and service opportunities
Create and route opportunities: Parts (order coordination), Service (submit requests + coordinate with Scheduling)
Vehicle Sales (warm intro), Upfit (capture requirements)
Set clear expectations; do not promise dates—defer to Scheduling for slotting and lead times
Track all handoffs with owners and dates; keep customers informed
Send visit recap within 24 hours with agreed next steps and contacts
Confirm parts arrival/pickup, service appointments, and satisfaction; request CSAT feedback
Escalate stockouts, delays, or quality concerns quickly with options presented
Maintain accurate customer/fleet profiles, opportunity stages, and next steps in CRM/DMS
Meet response & follow-up SLAs; use standard email/phone templates
Log every touch (visit/call/email) and attach visit notes/photos as needed
Safe driving record (MVR check); follow company vehicle/mileage policy; PPE as required on sites
Respect facility rules at customer sites; represent Model 1 brand standards at all times
Qualification
Required
Excellent communication and customer empathy; confident with in-person outreach
Organized and self-directed in the field; strong follow-through
Comfort learning parts/service basics (training provided)
Proficiency with phone/email; basic spreadsheets; willingness to learn CRM/DMS mobile app
Valid driver's license; daily local travel (60–80% in the field)
Preferred
Customer service, retail parts, dealership service writing, inside/outside sales experience
Familiarity with commercial vehicles/upfitting or warranty processes
Benefits
Health insurance
Paid holidays
Vacation pay
Company
Model 1 Commercial Vehicles
Model 1 Commercial Vehicles offers diverse commercial vehicle solutions and extensive inventory for transit needs.
Founded in 1980
201-500 employees
Funding
Current Stage
Growth StageRecent News
2026-01-16
Morningstar.com
2025-11-03
Company data provided by crunchbase