Smith+Nephew · 13 hours ago
Customer Support Specialist (US Pacific Time Zone)
United States
Full-time
Remote
Entry Level
$70K/yr - $90K/yr
1+ years expSmith+Nephew is a company that designs and manufactures technology aimed at improving lives. They are seeking a Customer Support Specialist to provide exceptional service to clinicians, DME partners, and patients, while coordinating with internal teams to ensure efficient processing of orders and customer needs.
Medical Device
Responsibilities
Serve as a key point of contact for DME partners, clinicians and internal field sales teams, providing prompt and accurate support
Facilitate timely processing and tracking of product orders, patient documentation and other essential paperwork
Proactively coordinate with Post Acute Account Managers, Care Continuum Directors and District Managers to support territory level strategies
Troubleshoot product availability, order status and customer needs in partnership with internal departments
Maintain organized and detailed records using CRM systems
Identify opportunities to enhance the customer experience and improve operational efficiency
Follow up on cancelled orders to recover potential lost business
Support account specific requests in special circumstances
Provide temporary coverage for vacant or white space territories to maintain continuity
Use internal reporting tools to gather key order related information including Proof of Delivery and clinical documentation
Qualification
Required
One to three years of experience in customer service, inside sales or support, preferably within DME, medical device or healthcare
Strong organizational skills and the ability to manage multiple priorities
Excellent written and verbal communication skills
Proficiency in Microsoft Excel and PowerPoint; CRM experience preferred
A collaborative approach and interest in supporting shared sales objectives
General understanding of Medicare guidelines, HIPAA and DME regulations
Customer focused mindset with proactive and solution oriented approach
You must reside in the US Pacific Time Zone
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
Employee Assistance Program
Parental Leave
Fertility and Adoption Assistance Program
Hands-On
Team-Customized
Mentorship
Discounts on fitness clubs
Travel and more
Company
Smith+Nephew
Smith+Nephew is a global medical technology company. We design and manufacture technology that takes the limits off living.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Katerina Dodbiba
SVP, CFO Orthopaedics, Sports Medicine & ENT
Pierre Palassian
SVP, CFO Global Operations, Quality and Regulatory Affairs
Recent News
2025-10-06
2025-10-03
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