Ace Hardware Corporation · 8 hours ago
Software Support Analyst
United States
Full-time
Remote
Mid Level
$70K/yr - $75K/yr
3+ years expAce Hardware is a well-established provider of home preservation services. The Software Support Analyst will provide ongoing support and optimize software platforms for Ace Handyman Services, assisting with onboarding new businesses and resolving franchisee and staff issues.
HardwareRetailService Industry
Responsibilities
Quickly and effectively resolve franchisee and staff issues through a dedicated support ticketing system via Monday.com, prioritizing high-impact concerns
Provide personalized one-on-one support sessions for franchisees and staff throughout the post-go-live phases, guaranteeing their success and expertise with ServiceTitan
Manage and execute the Mergers and Acquisitions process for Franchisees ServiceTitan tenants
Ensure the knowledge of new software features and updates to maximize the Franchisees use of said software platforms
Assist in the initial setup and ongoing optimization of ServiceTitan tenants, ensuring they optimized for maximum functionality and aligned with business goals
Support and provide strategic insights to promote sophisticated utilization of the ServiceTitan Center of Excellence
Support the monthly communication to franchisees and staff, detailing the progress of the ServiceTitan implementation, highlighting new support resources, strategic initiatives, and recent product updates
Qualification
Required
3-5 years' experience with ServiceTitan software
2+ years of Home Service Industry experience
Technical Proficiency: Proficient in software such as ServiceTitan, Monday.com, and Microsoft Office
Stakeholder Management: Experience in managing expectations and relationships with various internal and external stakeholders
Innovative Thinking: Capacity to drive innovation in technology and business processes to drive efficiencies and profitability
Problem-Solving: Excellent analytical and problem-solving abilities
Adaptability: Ability to adapt to rapidly changing technology landscapes
Motivated Self Starter who takes initiative and thrives in dynamic environment to deliver results
Preferred
Candidates in the Denver, CO area are preferred
Benefits
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
Ace invests in every employee we hire, with a key focus on development and coaching.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
Company
Ace Hardware Corporation
Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.
10001+ employees
H1B Sponsorship
Ace Hardware Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (5)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Kevin Kryscio
Vice President Supply Chain & Logistics
Lisa Schmitt
Corporate Vice President, Merchandising Operations
Recent News
2026-01-12
Company data provided by crunchbase