Sandline Global · 21 hours ago
Information Technology Support Engineer
United States
Full-time
Remote
Mid Level
$75K/yr - $75K/yr
3+ years expSandline Global is a premier litigation support and eDiscovery service provider, helping global legal teams escape the ups and downs of the eDiscovery quality rollercoaster. We are seeking a highly customer-centric IT Support Engineer to provide hands-on technical support for end-user computing and Windows environments, ensuring users feel informed and supported throughout the process of getting help.
Law Practice
Hiring Manager
Kirsten Hobson
Responsibilities
Day to day support for EUC devices and engaging with users professionally
Day-to-day management of our Microsoft 365 environment
Troubleshoot and resolve issues related to:
Windows II
Software installations and updates
Patching, and system updates
Onboarding and Offboarding of users, including organizing equipment shipping and returning
Escalate complex issues appropriately, while keeping users and stakeholders informed
Assist with basic IT infrastructure and maintenance as needed
Occasional visits to Reston, VA
Qualification
Required
3+ years of experience in an IT support role or similar
Be able to commute to DC area
Excellent customer service communication skills, approachable and professional
Strong knowledge of Windows 11 and Microsoft 365
Strong knowledge of networks, LAN, WAN and Wireless
Familiar with ticketing systems such as Jira, ServiceNow, Zendesk, etc
IT Certifications (Microsoft, VMWare, CompTIA, ITIL are an advantage)
Have a Can-Do Attitude and be a great communicator
Preferred
Previous work experience in e-discovery, or legal industry also an advantage but not a requirement
Benefits
Employer-funded healthcare program including medical, vision, and dental
Employer-funded $50k life insurance and AD&D coverage
Additional voluntary life insurance and AD&D coverage available at low premiums
Employer-funded Short-term and Long-term disability coverage
401K matching
Additional optional healthcare coverage available at low premiums (Critical Illness, Accident, and Hospital)
Company
Sandline Global
Sandline Global is a Legal Services company that helps litigators overcome the burden and complexity of immense data.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jon Canty
Chief Executive Officer
Ralf Kaiser
CTO Global / CEO Germany
Recent News
2025-07-10
2025-07-10
2025-03-21
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