Citizens · 12 hours ago
Regulatory Relations Program Director
One Citizens Bank Way, Johnston, RI, 02919, US
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expCitizens is a financial institution seeking a Regulatory Relations Program Director to serve as the primary liaison with prudential regulators. This leadership role involves driving regulatory strategy, overseeing examination processes, and ensuring effective communication and collaboration across the organization.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Serve as the organization’s primary point of contact for prudential regulatory agencies, cultivating constructive and collaborative relationships
Prepare and guide senior management for regulatory meetings by developing agendas, drafting executive briefings, and leading key conversations
Oversee a broad portfolio of regulatory engagements and examinations, ensuring alignment with enterprise priorities. Provide leadership and coordination across Regulatory Relationship Managers
Identify and communicate key themes and emerging issues from regulatory interactions, maintaining strong reporting routines for enterprise awareness
Promote the sharing of best practices and lessons learned to strengthen organizational readiness
Provide timely updates to senior leaders on examination progress, critical findings, and supervisory trends
Ensure prompt and accurate responses to all regulatory requests
Interpret supervisory expectations, protocols, and requirements for business and risk partners across the institution
Serve as the enterprise authority on Regulatory Relations policies, standards, and training
Lead continuous enhancement of exam management processes, reporting routines, and communication practices
Qualification
Required
10+ years of progressively responsible experience, including significant leadership in regulatory engagement or direct service as a regulator
Exceptional written and verbal communication skills, with the ability to clearly synthesize complex topics for regulators and senior executives
Demonstrated ability to influence, collaborate, and build strong internal and external relationships
Broad knowledge across risk management disciplines, including operational, market, credit, and compliance risk
Strong attention to detail and an energetic, hands-on leadership style with proven performance under pressure
Self-directed and highly motivated, with the ability to manage multiple priorities and cross‑functional initiatives independently
Advanced project management skills, demonstrating strong follow‑through, organization, and time management
Extensive experience leading regulatory and internal audit interactions, including exam management, coordination, and issue resolution
High level of professionalism, sensitivity, and discretion
Strong strategic problem‑solving abilities, with demonstrated success navigating shifting priorities in a fast-paced regulatory environment
Ability to quickly learn and leverage new systems and technology, including AI; proficiency in Microsoft Office
Bachelor's degree required
Preferred
Master's degree or Juris Doctor
Experience in senior‑level regulatory strategy roles within large financial institutions
Prior leadership roles directly managing regulatory agencies or supervising Regulatory Relationship Managers
Exposure to enterprise‑level risk governance frameworks and large-bank supervisory programs
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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