PatientPoint® · 17 hours ago
Desktop Support Intern
Cincinnati, OH
Internship
Onsite
InternPatientPoint is a leading digital health company focused on improving patient behaviors and health outcomes. The Desktop Support Intern will provide high-level customer service and technical support while collaborating with various teams and managing IT-related projects.
Health CareMarketingWellness
Responsibilities
Assist in Provides on-site IT (Information Technology) support for the Cincinnati office and other remote offices
Assist in at least one major project during the term where they are accountable and responsible for specific areas of that project
Meet with mentor weekly
Track efforts and accomplishment for final slide deck for presentation to stakeholders at end of term
Performs installations, repairs, upgrades, and maintenance on hardware and equipment
Onboarding / Offboarding responsibilities
Answers customer questions and resolves issues
Manages and maintains ticket queue(s)
Acts as a liaison with customers on administrative and technical matters for assigned projects. Share best practices and benefit from those of your colleagues through collaboration
Performs analyses and prepares reports on system problem trends and issues. Autonomously manage and troubleshoot issues
Autonomously manages and troubleshoots issues while taking initiative and ownership
Maintain inventory and address all related IT processes through continuous improvement efforts
Develop thorough knowledge and understanding of customer challenges, expectations, and success measures where IT support is involved
Develop ongoing documentation of inventory via CMDB, processes and practices related to IT policy and directives to support the organization
Work collaboratively with all teams, vendors, consultants, and other stakeholders
Build and maintain knowledge of PatientPoint products and services
Willing to tackle additional tasks / competencies as needed to support the organization
Qualification
Required
Must be a current student enrolled in a college or university
Highly motivated, self-starter with strong written and verbal communication skills
Demonstrated success in developing and maintaining high-performing and trusted customer relationships
Professional demeanor to successfully represent and serve as part of the PatientPoint brand
Ability to quickly learn and align with the PatientPoint organization, locations, and mission
Curiosity and a commitment to continuous learning
Motivated self-starter who proactively takes initiative
Poise under pressure and ability to work in a fast-paced, high-stress environment
Highly effective problem-solver with the ability to quickly acknowledge when issues should be escalated
Excellent verbal and written communication skills
Strong interpersonal skills – ability to establish and maintain influential relationships, utilize empathy, and collaborate closely across multiple teams
Exceptional organizational skills and ability to juggle competing priorities
Advanced skills in Microsoft Word, Teams, Excel, and PowerPoint
Willingness to learn how to support a multitude of applications / operating systems and how they interact within the IT framework of the organization
Great organizational skills a must
Great interpersonal skills to work with customers
Great analytical and problem-solving skills
Excellent communication skills
Willingness to go above and beyond to assist the organization improvement efforts for IT
Preferred
Jira familiarity a plus
Slack familiarity a plus
Server background a plus
Understanding and experience in cloud, data centers, and server infrastructure a plus
Benefits
Competitive compensation
Flexible time off to recharge
Hybrid work options
Mental and emotional wellness resources
A 401K plan
And more
Company
PatientPoint®
PatientPoint® is a leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made.
Founded in 1987
501-1000 employees
H1B Sponsorship
PatientPoint® has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (2)
2023 (8)
Funding
Current Stage
Late StageTotal Funding
$140M2025-08-25Acquired
2023-07-28Private Equity
2020-01-01Private Equity
Leadership Team
Sean Slovenski
Chief Executive Officer
J
Julie Michaelson
Vice President, Client Solutions
Recent News
2026-01-24
2025-09-25
Company data provided by crunchbase