Charm Sciences, Inc. · 15 hours ago
Technical Service Representative
Andover, MA
Full-time
Onsite
Entry Level
$57K/yr - $86K/yr
2+ years expCharm Sciences, Inc. is seeking a Technical Service Representative to troubleshoot test kits, equipment, and software. This role involves assisting customers and distributors with technical issues and providing training, while also supporting the sales department.
AgricultureBiotechnologyFood and BeverageHealth CareMedical
Responsibilities
Work directly with customers to troubleshoot and resolve technical issues; monitor the trending of calls, report and validate reoccurring issues or needs from the existing customer base
Uses discretion to achieve timely solutions to problems to ensure customer satisfaction, eliminate downtime and prevent cost overruns
Troubleshoot equipment, test kit performance, and software which may include SQL database troubleshooting
Assist with in-house training for customers and international distributors
Conduct onsite training and service for customers predominantly in New England
Perform laboratory functions/analysis in kit performance, customer sample analysis, and some R & D validation of procedures
Assist the sales department with demos/sales visits/training
Assist customer service department
Assists with International distributor and customer training; conducts training webinars; assists in developing training materials and new product releases
Write Standard Operating Procedures as needed
Write and edit operator manuals, competitor analysis, etc
Assist with performing test cases included in the software and or firmware validation
Qualification
Required
Bachelors degree in food/life science, or 2 years of related experience/1 year of internal Charm experience
Must possess a valid drivers license
Strong technical writing and editing skills
Sound working knowledge of MS Word, MS Excel, MS PowerPoint, and Outlook
Preferred
Experience with food and/or laboratory equipment and testing systems
Ability to learn new systems and provide training and technical support on these systems
International professional experience
Foreign language skills, particularly French
Spanish, Chinese, and/or Japanese also desirable
Company
Charm Sciences, Inc.
Charm Sciences is a world leader provider of food safety, water quality and environmental diagnostics.
201-500 employees
H1B Sponsorship
Charm Sciences, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageRecent News
Google Patent
2025-02-16
Google Patent
2025-02-16
Company data provided by crunchbase