LMI · 5 hours ago
Business Data Consultant
United States
Full-time
Remote
Entry, Mid Level
$82K/yr - $158K/yr
2+ years expLMI is a digital solutions provider focused on enhancing government impact through innovation. The Business Data Consultant will support the Department of Veterans Affairs by designing and delivering Power BI data models and analytics to improve call center operations.
AnalyticsConsultingInformation TechnologyLogisticsManagement ConsultingProfessional Services
Responsibilities
Develop repeatable data ingestion and transformation logic to standardize and prepare data for analytics
Design, rapidly prototype, and implement one or more Power BI semantic models integrating multiple contact center technologies and CRM platforms
Build and maintain Power Query (M) pipelines to transform raw and conditioned data into standardized fact and dimension tables
Incorporate DAX measures for call center KPIs (ex. AHT, ASA, abandonment, CSAT, volume, etc.) that support process analysis, value stream analysis, and service blueprint development
Create user friendly dashboards and visualizations that show (at a minimum):
Which business processes are supported at each call center
Which technologies support each channel and process
Where technology overlap or redundancy exists
Optimize Power BI models for performance, scalability, and refresh reliability
Document data models, metrics, and ETL logic for stakeholders
Coordinate Section 508 compliance tracking between Genesys and VA, ensuring deliverables meet VA accessibility requirements
Assess design team and customer data needs and help find ways to add value
Qualification
Required
Bachelor's (or higher) degree from an accredited college or university in a data-related field of study (ex. data science, business, data engineering)
At least 2-3 years hands-on Power BI development experience in multi-source data environments; demonstrating proficiency with data modeling, ETL and DAX for advanced calculations and performance optimization
Strong SQL skills for data validation and troubleshooting
Demonstrated ability to translate multi-source technical data into executive-level insights and visuals
Strong problem-solving skills and comfort working in ambiguous or evolving problem spaces
Ability to learn new tools, frameworks, and technologies quickly and apply them effectively
Proven track record of independent work and ownership of analytical projects
Ability to collaborate with project teams to transform data into simplified, meaningful, and actionable visualizations for non-technical stakeholders
Ability to pass a VA public trust background investigation
Preferred
Familiarity with contact center operations and performance
Experience working with call center, CRM, or telephony data, including Cisco, Genesys Cloud CX, Microsoft Dynamics 365, or Salesforce Service Cloud
Familiarity with Section 508 compliance requirements and accessibility standards for cloud-based technologies
Experience with MS SQL Server, Databricks, or Azure analytics services
Willingness to challenge existing data visualization approaches and push boundaries while maintaining methodological soundness to deliver value
Company
LMI
LMI is a consulting firm dedicated to improving the management of government.
1001-5000 employees
H1B Sponsorship
LMI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (20)
2023 (17)
2022 (5)
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
2022-07-12Private Equity
2020-12-21Acquired
Leadership Team
Joshua Wilson
Chief Executive Officer
Recent News
Washington Technology
2025-10-03
2025-10-02
Washington Technology
2025-08-09
Company data provided by crunchbase