Ocean Bank · 15 hours ago
Branch Operations Officer
US-FL-Miami
Full-time
Onsite
Mid Level
4+ years expOcean Bank is seeking a Branch Operations Officer to oversee all aspects of daily branch operations. The role involves ensuring accuracy, compliance, efficiency, and exceptional customer experience while supervising frontline functions and maintaining strong operational controls.
BankingInsuranceVenture Capital
Responsibilities
Supervise daily operations of the branch, including New Accounts, Safe Deposit, and Teller functions
Monitor teller performance, including cash differences, transaction counts, proof errors, customer satisfaction, sales activity, and referral volume
Review branch cash-on-hand daily and ensure proper cash management
Review and approve customer transactions as needed
Review and balance general ledger accounts on a daily and monthly basis
Enforce dual control, segregation of duties, and branch policy limits
Conduct quarterly ATM report reviews
Audit Safe Deposit Box records and procedures
Oversee branch maintenance to ensure a professional and customer-friendly appearance
Conduct monthly security meetings and audit all accountable documents
Manage the internal security system, including monthly alarm tests and routine branch safety inspections
Manage branch income and expenses within the established budget
Ensure all required disclosures are current and properly distributed
Open and close the branch
Conduct monthly staff meetings and complete employee performance appraisals
Promote a cooperative working environment and support team development
Foster a sales-focused environment where employees confidently cross-sell products and services
Ensure the branch complies with operational, regulatory, and security standards
Prepare daily, weekly, and monthly operational and performance reports
May manage a portfolio of customers under their officer code, including performing KYCs and responding to RFIs
Qualification
Required
Associates degree required in Business fields such as Accounting or Finance
4+ years of branch operations or retail banking experience
Two (2) years of Teller experience required
Knowledgeable in internal bank operations (handling safe deposit box, currency transactions, cash handling, CTRs, ATMs, vault duties, etc) and banking products to cross-sell
Experience with safe deposit box opening and closing procedures
Must be able to resolve problems and adjust tactics in response to changing circumstances
Must have the capability to prioritize, budget time and maintain work priorities
General knowledge of Bank Procedures, Treasury and Federal Reserve Availability of Funds, Security Issues and Confidentiality of Customer Data training, BSA/AML related training including compliance regulations
Must possess excellent organizational, analytical, interpersonal, written and verbal communication skills
Computer knowledge in MS Software, (e.g. Excel, Word, and Outlook)
Jack Henry training and knowledge of banking laws and regulations such as the Bank Secrecy Act/AML and Patriot Act is required
Preferred
Bachelor's degree or equivalent in Business Administration
2+ years of teller experience in banking
Prior supervisory experience
Company
Ocean Bank
Ocean Bank is independent state-chartered commercial bank.
501-1000 employees
H1B Sponsorship
Ocean Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Vanessa Lugo Anseume, CPA
SVP & Operating Chief Financial Officer
Curry Terry
EVP and Chief Operating Officer
Recent News
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