TEKsystems · 12 hours ago
Digital Signage Remote Suport
United States
Full-time
Remote
Mid Level
$28/hr - $30/hr
4+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Digital Signage Remote Support professional. This role involves supporting Audio Visual and Digital Signage technology solutions, troubleshooting issues, and collaborating with team members to ensure effective communication and resolution of technical problems.
Information Technology
Responsibilities
Audio Visual, Digital Signage and Drive system support, working trouble tickets and escalating to teammates according to priority and required expertise queue, completing resolution within SLA
Develops system proficiency and builds subject matter expertise through root cause analysis
Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team
Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles) and may facilitate system training
Self-directed; is successful with minimal direction from more analysts providing escalation when necessary
Critical thinker that analyzes, interprets, evaluates and forms judgments based on gathering of facts and observations
Partners with business teams, responding quickly and thoroughly to issues and requests
Provides constructive input and perspective to team conversations
Reviews ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue. Resolves tickets within established SLAs
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies and ensures quality customer service is provided at all times
Exhibits good communication skills, an energetic approach, and patience with store partners and technicians
Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, teammates staff, and management as needed
Provides input to Enterprise Help Desk (EHD) supervisors and manager as feedback for improvements in departmental processes and procedures
Experience in building the knowledge base and grooming the new joinees as part of the team from time to time
May coach and provide guidance to less-experienced professionals techs
Participates in special projects as required
Qualification
Required
4+ years of relevant experience
Support experience in AV/Video/Display components in the retail Café & Drive through stores
Comprehensive knowledge of the principles, methods, and techniques used in AV/Digital Signage troubleshooting and support Audio Visual and Digital signage experience, including Digital Menu and Status Boards
Experience in Audio Visual components and video conference room systems
Basic electrical knowledge highly desired
Support and troubleshoot technologies and hardware including, but not limited to video displays and signage, cameras, speakers, microphones, including connection between Registers & Digital Order Screens
Assesses and provides troubleshooting to all AV services. Troubleshooting includes, but is not limited to: diagnosis, repair, maintenance
Experience installing, upgrading troubleshooting and handling PoS hardware/networking and different Hardware
Support experience in POS hardware, networking and troubleshoot issues (HP RP9, Toshiba Wave, PEDs, Epson/Bixolon labeler, Digital Order Manager, HP Elite800 AiO, HP DL20)
Support experience in installation of device driver, operating system (windows 7/10 and other tools)
Experience in working with different stakeholders internally/externally (EHD, 3rd party vendors, SBUX Dev/Deployment teams)
Reviews ServiceNow ticket queue to identify issues that need to be addressed. Works through the ticket queue. Resolves tickets within established SLAs
Adapt to new equipment and techniques as necessary
Establishes and maintains high levels of customer satisfaction according to defined objectives while adhering to policies and ensures quality customer service is provided at all times
Exhibits good communication skills, an energetic approach, and patience with store partners and technicians
Ability to work well as part of a team, communicating professionally both orally and in writing. Coordinate with users, teammates staff, and management as needed
Provides input to Enterprise Help Desk (EHD) supervisors and manager as feedback for improvements in departmental processes and procedures
Experience in building the knowledge base and grooming the new joinees as part of the team from time to time
May coach and provide guidance to less-experienced professionals techs
Participates in special projects as required
AV Support(Specifically Digital Signage)
Remote troubleshooting/helpdesk support
HW Deployment/Testing/Troubleshooting
AC/DC Electrical Knowledge
Retail Environment Experience
POS Support
Windows Troubleshooting
Preferred
Experience within retail or POS support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase