CreditAssociates · 8 hours ago
Information Technology Infrastructure Manager
Plano, TX
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expCreditAssociates is a financial services company, and they are seeking a hands-on IT Infrastructure Manager. This role will lead the IT infrastructure team and manage various aspects of network, server, storage, and cloud operations while ensuring the security and performance of IT assets.
AdviceDebt CollectionsFinancial Services
Responsibilities
Lead and manage IT infrastructure team, including network, server, storage, and cloud operations
Execute infrastructure strategies aligned with business goals and IT service management best practices
Ensure standardization of solutions across the organization
Lead infrastructure projects including upgrades, migrations, and new deployments
Ensure optimal performance, reliability, and security of all infrastructure components
Drive continuous improvement through automation, monitoring, and proactive maintenance
Work with IT leadership to plan and implement new infrastructure or upgrades of existing IT infrastructure
Secure the company’s IT assets including software and hardware
Secure Firewalls, Network, Servers, PCs, Laptops and Mobile devices
Secure MS Azure cloud and AWS Cloud components and services
Handle security related aspects of Firewalls, switches, routers, VPN, remote management, security gateways, intrusion detection/prevention systems (IDS/IPS), web application firewalls (WAF), proxies, and endpoint protection systems
Lead efforts to implement secure access controls, identity management solutions, and segmentation policies
Lead efforts in developing, enforcing, and reviewing information security policies and procedures
Monitor network traffic for unusual activity using SIEM tools and respond to security alerts and incidents
Conduct vulnerability assessments and coordinate remediation efforts across relevant platforms
Help deploy network hardware and software with a security-first approach
Stay current on emerging threats, vulnerabilities, and industry trends; recommend improvements to enhance the organization's security posture
Lead work efforts with cross-functional teams to support secure application and system deployment
Maintain documentation of network and security configurations, procedures, and incident reports
Protect the company by working directly with 3rd party vendors on all Cyber Security projects – penetration tests, server patches, desktop / laptop patches (via WSUS) and network configuration
Install and upgrade computer and network components (switches, routers, firewalls, VLANs etc.) and software, manage virtual servers, and integrate automation processes (e.g., Microsoft WSUS)
Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
Experience with helpdesk support efforts, to help make sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
Responsible for capacity, storage planning, and network performance
Perform periodic bandwidth testing and ensure that network connectivity is optimized
Participate in budgeting and cost control for infrastructure initiatives
Provide leadership and mentoring for infrastructure team members
Qualification
Required
Associate or bachelor's degree in computer science, Information Technology, System Administration, or related field. Equivalent experience may also be considered in lieu of a degree
Minimum of 8 years of hands-on helpdesk, security and network administration experience
Minimum 2-3 years of management experience with a team of direct reports managing helpdesk and sys admin functions
Experience installing and managing servers, desktops, laptops, and software patches
Experience conducting pen tests and fixing problems
Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of networking, security, storage, data protection, and disaster recovery protocols
Experience with Secure Firewalls, hands-on experience with Cisco ASA or other similar firewalls
Full understanding of Firewall concepts (Security Zones, Security policy ordering, Searching and Sorting Audit logs, Address Sets, negated addresses, User Roles and tables, route-based policies, address-books, Application traffic control, etc.)
Good understanding of routing (OSPF/EIGRP/BGP) and switching technology
Excellent understanding of Proxy based product (hands-on preferred)
Good knowledge of Linux and Windows
Excellent understanding (hands-on preferred) on various security technologies including, VPN's, IDS/IPS, end point security solutions (AV, HIPS, and Hard Disk Encryption), Authentication products (Bitglass, MS Defender), Content Security Gateways (Cisco IronPort Web/Mail Security Gateways), DLP, Load Balancing
AWS configuration, security hardening and networking experience
O365, Azure, Entra, Defender experience
Strong knowledge of systems and networking software, hardware, and networking protocols
Experience with scripting and automation tools
Preferred
Experience with firewalls, switches, routers, VPNs, remote management, troubleshooting, and problem resolution preferred
Azure AD, MS Defender experience desired
AWS Security experience (Security Groups, NACLs, Security Policies)
Security, System administration and IT certifications (CISSP, CCNA etc.) are a plus
Certifications in Linux, Microsoft, Cisco, or other network related fields are a plus
Working knowledge of virtualization and VMWare and hosting in the Cloud
AWS and Azure security certifications desired
Benefits
Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
Generous 401k plan with aggressive company match
Convenient location near Legacy West
Relaxed yet fast-paced work environment including business-casual dress code
Company
CreditAssociates
At CreditAssociates® we have a passion for helping people break the cycle of endless debt, and with over 17 years of experience in the industry, we’re pretty good at it! We’ve helped thousands of clients get out of debt for less than what they owe, in as little as 12-36 months.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase