Acuity Insurance · 5 hours ago
Premium Auditor
Acuity Insurance is seeking a Premium Auditor to review and complete mail and fee company audits for various insurance policies. The role involves answering audit-related questions and resolving disputes while maintaining efficient workload management.
Insurance
Responsibilities
Complete mail premium audits by updating the audit worksheets, determining the proper classification(s), and developing the correct exposure
Review and complete premium audits performed by fee companies. Communicate questions and concerns as needed
Review and resolve mail and fee premium audit disputes. Complete and approve audit revisions within authority limits
Plan workload in an efficient, productive manner while keeping current with assignments
Serve as the primary company contact for underwriters, agents, and customers regarding premium audit questions and disputes received via email or through the premium audit phone queue
Continue to develop auditing skills by participating in premium audit meetings, educational webinars, and other training opportunities
Occasional local travel required with a field premium auditor to expand knowledge and understanding of the audit process
Regular and predictable attendance
Perform other duties as assigned
Qualification
Required
Bachelor's degree from an accredited institution or direct experience in premium audit
Three years premium audit experience preferred, or insurance industry related experience
Knowledgeable in the areas of workers' compensation and general liability manual rules
Time management and organizational skills; including the ability to meet and maintain department quality, time service, and productivity standards
Must provide world class customer service with excellent communication through verbal telephone and written email correspondence
Conflict resolution skills
Problem solving and analytical skills
Demonstrate the ability to work well in a team
Exhibit a positive attitude towards internal and external customers and assigned tasks while striving to reach departmental and company goals
Exhibit proficiency using PC programs such as Microsoft Excel, Word, and Outlook, as well as other general PC knowledge
Preferred
Three years premium audit experience preferred, or insurance industry related experience
Fluent Spanish speaking abilities helpful