Arhaus · 1 day ago
CSR Level 4 Lead
Boston Heights, OH
Full-time
Onsite
Mid, Senior Level
$26/hr - $26/hr
3+ years expArhaus LLC is a company committed to providing best-in-class service to all clients. The Client Services Lead – Level 4 Delivery supports their team in fielding real-time calls from clients, ensuring exceptional service and driving efficiency through leadership and coaching.
Consumer GoodsE-CommerceFashionFurnitureHome DecorLifestyleManufacturingReal EstateRetail
Responsibilities
Engage with clients in a timely manner by providing critical service and product information, ensuring we exceed their expectations
Ticket overview (in addition to Level 1 / 2 / 3 as needed) includes but not limited to: BBB Complaint Resolution, Escalations, Direct Actions Requested by Store / Regional Managers
Able to approve tickets for Level 1 /2 / 3
Reviews cases in order to determine best possible solution / next steps
Triages clients through smooth transitions to appropriate team member / department
Ensure Territory team members are meeting KPI’s by strategic planned / unplanned audits
Overviews one Territory as primary, cross-trained in other Territories to assist in overview as needed
Source of information for assigned Territory, owning FAQ’s and client services knowledge base to ensure accurate and helpful information
Responsible for the onboarding and training of New Hires within their Territory, and supporting other Territories as needed
Perform continual coaching and development of Territory team members, including partnering on Annual Performance Reviews
Partner with Head of Client Services to manage Logistics / Inventory interactions
Communicates across Client Services team to identify and troubleshoot issues
Ability to analyze data / metrics in order to identify trends and potential issues, relaying information and potential solutions to Head of Client Services
Qualification
Required
High School diploma or equivalent required
3-4+ years' customer-service focused experience, call center environment is required; preference to experience in retail, luxury or hospitality
1-2+ years' experience in leading teams / management experience
Excellent communication, problem solving and follow up skills
Ability to work in a fast-paced environment, while demonstrating prioritization skills and a high sense of urgency
Takes on difficult challenges and finds creative solutions
Demonstrated ability to work independently and within a team
Preferred
Knowledge of SalesForce and STORIS
Proficiency in Microsoft Suite
Benefits
Bonus: If achieved, eligible for Client Services Bonus
Company
Arhaus
Arhaus is a premiere retail chain that designs, manufactures, and sells home furnishings both at retail locations and online.
1001-5000 employees
H1B Sponsorship
Arhaus has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
$150MKey Investors
Monroe Capital
2023-08-16Post Ipo Secondary· $120M
2021-11-04IPO
2017-06-27Debt Financing· $30M
Leadership Team
Jennifer Porter
Chief Marketing Officer
Recent News
Designers Today
2025-12-30
2025-12-06
2025-11-26
Company data provided by crunchbase