Popmenu · 17 hours ago
Senior Client Advocate
Atlanta, Georgia, United States
Full-time
Hybrid
Senior LevelPopmenu is a fast-growing restaurant technology company that transforms how restaurants attract, engage, and serve their guests. As a Senior Client Advocate, you will play a key role in helping customers realize ongoing value from the Popmenu platform by addressing concerns and guiding them toward solutions that support long-term success.
AnalyticsHospitalityInformation TechnologyInternetRestaurantsSaaSSoftware
Responsibilities
Partner with every customer who initiates the cancellation process through timely, thoughtful outreach
Understand the “why” behind cancellation requests and address concerns with clarity and care
Navigate complex or escalated situations with confidence and professionalism
De-escalate challenges while preserving strong, long-term customer relationships
Recommend tailored solutions, offers, or resources that help customers achieve success
Clearly communicate the value of Popmenu’s products and services in a way that resonates with each client
Educate customers on platform features, best practices, and opportunities for growth
Address misconceptions and ensure customers are equipped to get the most from Popmenu
Take ownership of retention outcomes and key performance metrics
Act like an owner by driving customer loyalty, adoption, and long-term success
Qualification
Required
Experience in customer advocacy or client relationship management
Strong problem-solving skills and ability to navigate complex situations
Excellent communication skills, both verbal and written
Ability to build and maintain strong customer relationships
Experience in a SaaS environment or technology-related field
Proven track record of driving customer satisfaction and retention
Preferred
Experience in the restaurant industry or related field
Familiarity with customer success metrics and performance indicators
Ability to work in a hybrid work environment
Company
Popmenu
Popmenu is a SaaS company that helps restaurants turn their menu into a customer conversion engine.
Founded in 2016
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$87.14MKey Investors
Tiger Global ManagementBedrock
2021-06-11Series C· $65M
2020-10-15Series B· $17M
2019-11-12Series A· $4.56M
Leadership Team
Tony Roy
Co-Founder, President & COO
Recent News
2025-12-24
2025-11-22
Company data provided by crunchbase