Docusign · 1 day ago
Technical Support Engineer - Microsoft
United States
Full-time
Remote
Mid, Senior Level
2+ years expDocusign is a leading company that provides solutions for agreement management and e-signatures. They are seeking a Technical Support Engineer specializing in Microsoft services to provide exceptional support and act as a trusted advisor for customers facing complex issues related to Microsoft integrations.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Provide advanced technical support for Docusign’s Microsoft integrations, including SharePoint, Power Automate, Dynamics, and Logic Apps
Manage and resolve escalated support cases related to API usage, embedded workflows, network issues, authentication, and system integrations
Use technical expertise to increase customer adoption and troubleshoot complex scenarios
Analyze product logs and network traces using tools such as Wireshark, Fiddler, and browser developer tools
Utilize tools like Salesforce, Jira, internal admin consoles, and logging systems to track and resolve support cases
Identify product defects and suggest improvements to enhance Microsoft-related customer workflows
Promote Docusign solutions through consultative dialogue and understanding of support needs
Meet or exceed service level goals specific to the Microsoft integration support domain
Work US- Pacific timezone
Qualification
Required
Bachelor's degree in Computer Science, Engineering, or a related technical discipline
2+ years of experience in SaaS technical support or NOC roles
Experience troubleshooting in web-based environments (HTTP, JSON, HTML, CSS, IIS)
Experience with Microsoft SharePoint (on-prem and SaaS), Power Automate, Dynamics, and Logic Apps
Experience with Windows PowerShell scripting
Experience in Microsoft system administration
Experience with log analysis tools such as Wireshark, Fiddler, or Charles Proxy
Preferred
2+ years as a Support Expert for Docusign or similar technologies
5+ years of experience in SaaS technical support or NOC roles
Experience supporting embedded signing, On-Demand Signature Service, or Docusign Central
Familiarity with Docusign CLM workflows and architecture
Mastery of regular expressions, code debugging, and complex data validation
Experience with REST and SOAP APIs, SDKs, and authentication (SAML, OAuth)
Prior use of Dynatrace or similar monitoring tools
Experience with internal logging tools and backend troubleshooting
Microsoft certifications or equivalent industry credentials
Professional experience in a relevant vertical supported by Docusign
Self-motivated and goal-oriented with excellent organizational and time management skills
Strong communication skills across technical and non-technical audiences
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase