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Hexaware Technologies · 1 day ago

Desktop Support Engineer

Exton, PA

Full-time

Onsite

Entry, Mid Level

Hexaware Technologies is a leading global IT Services company dedicated to driving digital transformation and innovation. They are seeking a Desktop Support Engineer to provide support and troubleshooting for desktops, peripherals, and network connectivity issues while ensuring compliance with warranty requirements and maintaining inventory.

BankingConsultingInfrastructureInsuranceInsurTechSoftware

H1B Sponsor Likely

Responsibilities

Install, upgrade, support and troubleshooting Windows 7, Windows 10, OSX and Microsoft Office 2007 - 2016 and any other authorized desktop applications

Any hardware experience replacing laptop hard drives, kb's system boards and desktop components as needed

Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment

Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment

Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment

Customize desktop hardware to meet user specifications and site standards

Performs work in compliance within specified warranty requirements

Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels

Safely package equipment for branches and arrange for the transport of the equipment

Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that have authorized access to the network

When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 3 support team member

Develop trends by monitoring and analyzing incoming calls, problems and support requests

Dealing with hardware and application support queries and issues reported to the Help Desk and escalated to the Desktop Support Technician

Provide user data and application recovery

Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

Use tools and methodologies to load, copy and customize operating system configurations for deployment

Familiarize end users with basic software, hardware and peripheral device operation

Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Team

Works with vendor support contacts to resolve technical issues within the desktop environment

Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines

Arranges for and/or prepares equipment for shipping/receiving

Maintains I.T. records and tracking for area of responsibility

Qualification

Windows 10 supportHardware troubleshootingPrinter supportMicrosoft Office supportOperating system deploymentUser data recoveryHelp Desk supportCustomer service

Required