Bellwether Technology Corporation · 11 hours ago
IT Support Specialist - Bilingual
New Orleans, Louisiana, United States
Full-time
Onsite
Entry, Mid Level
1+ years expBellwether Technology Corporation is an established IT managed service provider located in the New Orleans area, serving businesses for over 40 years. They are seeking a proactive and customer-focused Technical Support agent to provide technical support and assistance for incoming incidents and requests related to computer hardware and applications.
Information Technology & Services
No H1B
Responsibilities
Provide technical support and assistance for incoming incidents and requests related to computer hardware and applications. Solve issues such as desktop/laptop setups, peripheral maintenance, networked printer configurations, line-of-business software problems, general printer repairs, and more
Manage deployment for enterprise-level workstations and tablets
Create and monitor progress for each service ticket and escalate as necessary to team members, vendors and/or 3rd party technical support providers
Work with users to clarify information and set proper expectations
Report client or quality concerns to management
Active Directory user management
Collaborate with team members to support client needs and service delivery goals
Other responsibilities as assigned
Qualification
Required
Minimum 1 year of experience in a technical support or IT help desk role (internship or volunteer experience accepted)
Working knowledge of Microsoft Windows desktop operating systems and Microsoft Office suite
Strong written and verbal communication skills, including the ability to explain technical concepts clearly to non-technical users over the phone and in writing
Ability to lift and transport computers and IT equipment as needed
Valid driver's license, reliable transportation, and willingness to travel to client sites within the region
Ability to prioritize tasks and manage time effectively
Team-oriented mindset and customer-first attitude
Completion of some college coursework in IT, computer science, or a related field (degree preferred)
Preferred
At least one active certification is preferred (e.g., CompTIA A+, Network+, Security+)
Experience with current versions of Windows Server
Knowledge of networking technologies, such as routers and switches, LAN/WAN protocols (including Ethernet), and VPN/RDP protocols, is a plus
Benefits
Medical, dental, and vision insurance
401(k) plan with company match
Paid vacation, sick leave, and holidays
Certification and mileage reimbursement
Professional development opportunities and company-sponsored events
Friendly, business-casual work environment
Company
Bellwether Technology Corporation
Outsourced technology support solution
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Steven Ellis
Chief Executive Officer
Company data provided by crunchbase