Freudenberg Group · 12 hours ago
IT Senior Support Analyst
Howell, MI
Full-time
Onsite
Mid, Senior Level
3+ years expFreudenberg Oil & Gas Technologies AS is seeking an IT Senior Support Analyst to shape IT service strategy and align services with business needs. The role involves managing daily operations, leading service implementation, and driving continuous improvement to enhance service quality and efficiency.
AutomotiveCleanTechHome ServicesLaundry and Dry-cleaningManufacturingRetail
Responsibilities
Shape IT service strategy by providing subject matter expertise and aligning services with business needs
Support design & architecture with technical input to ensure effective, feasible solutions
Contribute to governance by helping maintain compliance with standards, policies, and guidelines
Lead service implementation & transition, ensuring smooth handover and stakeholder coordination
Manage daily operations to maintain stable, secure, and efficient IT service performance
Drive continuous improvement to enhance service quality, reliability, and efficiency
Maintain accurate documentation and promote effective knowledge sharing across teams
Support resource & financial planning by providing insights on staffing, cost control, and budgets
Assist with escalations by offering technical expertise for timely issue resolution
Participate in service‑related projects, ensuring delivery aligned with goals and standards
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent practical experience, combined with several years of relevant work experience
3 years of experience in managing or supporting Service Desk activities, Workplace Life Cycle, Client Configuration, Mobile Device and / or Client Access & Policy services
Proficiency in IT FrontEnd Services, processes and tools
Strong understanding of ITIL processes
Excellent communication and stakeholder management skills
Analytical and problem-solving abilities
Company
Freudenberg Group
Freudenberg is a global technology group that strengthens its customers and society long-term through forward-looking innovations.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ulrich Kerber
Head Corporate Function Global Real Estate / CEO Freudenberg Real Estate Management GmbH
Rainer Bauer
CFO
Recent News
2026-01-07
2025-12-05
2025-11-05
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