Norwegian Cruise Line Holdings Ltd. · 15 hours ago
Restaurant Operations Development Senior Manager
Miami, FL
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expNorwegian Cruise Line Holdings Ltd. is seeking a Restaurant Operations Development Senior Manager to oversee practices, procedures, and training related to restaurant concepts. The role involves managing shipboard projects fleet-wide to ensure service standards and revenue targets are achieved, while collaborating with ship management teams and the Director of Restaurant Development and Operations.
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Responsibilities
Research and development of all practices, procedures, and equipment specifications for new and existing restaurant concepts
Review and evaluate all aspects of onboard restaurant operations continuously, including development of strategic choices and analysis before determining appropriate courses of action to facilitate implementation
Follow-up consistently to ensure accountability to plans
Drive implementation of food and beverage programs by motivating and supporting the ship management teams in developing and implementing action plans that meet operational objectives
Liaise with the Inventory Controllers to ensure that food & beverage service related inventory levels are maintained in a cost-effective manner
Ensure dining revenues and expenses are properly recorded against appropriate budget, and variations from budgeted amounts, are properly documented
Analyze and evaluate detailed costs and consumption of onboard dining rooms, buffets, specialty restaurants against financial targets considering the best interests of the company
Analyze and review ship / shore generated reports in relation to restaurant service area costs and revenues, satisfaction ratings and material (consumable/durable) management on a continuous basis
Identify deficiencies within existing service delivery systems and initiate and develop efficient and effective alternative courses of action
Develop and maintain positive working relationships with all fleet operations departments to facilitate a team oriented and supportive approach to onboard restaurant service operations
Recognize and reinforce restaurant management ship accomplishments by using existing business indicators as well as by finding new, effective methods of recognition
Liaise with Sales and Reservations for special functions, service requests, group requests, dining room reservation and any other restaurant service related issues
Manage administration and operational functionality of all restaurant service related capital investment equipment onboard the vessels
Participate in the design and layout of buffets, restaurants and other food service related outlets and undertake special projects as needed
Prepare a Trip Report after each visit to a vessel with the main focus on general Food & Beverage
Must be familiar with the Safety and Environmental Protection Policy and the SEMS, and carry out the policies and procedures appropriate for position
Ensure restaurant operations comply in accordance with U.S.P.H. standards
Perform other job related functions as assigned
Qualification
Required
Bachelor's Degree in Hotel Management, Business Administration or related field of study; or any equivalent combination of education and relevant work experience
10 years of experience in industry food and beverage management position
Extensive experience and knowledge in all aspects of hotel/cruise ship operations
Expert knowledge of restaurant operations including: service practices, purchasing systems, records procedures and UK/USPH sanitation standards
Fluent in overall beverage knowledge and an understanding of beverage operations in general
Working knowledge of Microsoft Office Suite, to include Excel, Word, PowerPoint and Outlook
Strategic planner with innovative and practical management approach to build and develop a successful team
Highly motivated self-starter with complete attention to detail
Ability to maintain confidential proprietary company and personnel related information
Detail-oriented in interpreting and implementing company and work rules, practices and procedures
Solid communication skills to work effectively with subordinates, peers and superiors
Excellent leadership and management skills with ability to develop, motivate, and train a smooth functioning team
Ability to organize and complete work in accordance within established timelines
Ability to work under pressure, manage multiple projects and shift priorities based on business demands
Ability to travel extensively
Ability to work nights, weekends, and occasional holidays
Preferred
Certified Level 1 Court of Master Sommelier preferred in service practices
Company
Norwegian Cruise Line Holdings Ltd.
Norwegian Cruise Line Holdings Ltd.
10001+ employees
H1B Sponsorship
Norwegian Cruise Line Holdings Ltd. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (3)
2023 (6)
2022 (7)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$9.26BKey Investors
L CattertonApollo
2025-09-09Post Ipo Equity· $81.29M
2025-09-08Post Ipo Debt· $1.3B
2025-06-26Post Ipo Debt· $786M
Leadership Team
Harry Sommer
President and CEO
Patrik Dahlgren
Executive Vice President Vessel Operations
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-20
The Orlando Sentinel
2026-01-17
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