NEOGOV · 4 hours ago
HR System (Workday) Administrator & Product Manager - IT System Admin Journey -Permanent -2026-00639
Thurston County – Olympia, WA
Full-time
Hybrid
Mid, Senior Level
$88K/yr - $119K/yr
4+ years expNEOGOV is looking for a skilled HR System (Workday) Administrator and Product Manager to join their team. This role involves leading Workday integrations, managing vendor relationships, and translating workforce needs into effective system solutions while fostering a collaborative team culture.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Product owner of the DFW Human Resources Information System (HRIS)
Provide vision and prioritization of service requests and project requests to implement solutions
Be a champion of the agency’s goal to consolidate HR and safety information and actions
Work with agency contracts team to manage contracts for the selected vendor solution
Serve as the technical point of contact for vendor or product related issues
Provide system administration of the Human Resources Information System and related workflows
Assess customer needs to create, configure, and maintain the application environment
Troubleshoot and assist users with technical issues related to the Human Resources Information System, working cross team and with vendors to resolve issues that may arise
Work with the customer to define current state, using that to identify and develop statements of work (SOW) for future state
Develop and maintain relationships between WDFW and vendors/partners, facilitating regular business alignment meetings
Analyze and resolve problem areas and disputes, managing the communications process with vendors
Oversee service level agreements and contract performance, focusing vendors on technical, process, and business outcomes, innovation, competitive advantage, and increased customer revenue
Collaborate with all teams (security, compliance, tax, HR, accounts payable, etc.) to ensure vendor compliance with existing requirements and regulatory obligations
Recommend and implement improvements to processes, procedures, workflow, and organizational structures for contract management
Identify user business requirements by researching and analyzing user needs, preferences, objectives, and working methods, and studying how users consume content
Plan and execute configuration management throughout the project lifecycle, including development, migration, deployment, and security
Develop, maintain, and review configuration management processes and procedures, ensuring they are available to target audiences
Provide advice and support to the business, project manager, and/or business analyst to manage change impacts across configuration items
Configure and test software and hardware applications of the selected system
Develop prototypes and present recommendations for HR business process solutions based on requirement gathering sessions
Utilize user journey mapping and customer-centered design principles in proposed solutions
Maintain customer enthusiasm while interpreting and simplifying their needs into manageable and executable expectations
Think strategically and steer conversations with customers towards out of the box functionality of the HRIS System with a focus productive agile project sprint cycles and continuous process improvement
Strengthen relationships across the agency through continuous rapport building by identifying inefficiencies in current processes or technology and effectively communicating the long-term value of innovation
Manage, assign, and evaluate work for the HRIS team members
Provide leadership, coaching, and mentoring for team members
Provides performance evaluations and conducts disciplinary actions
Serve as liaison between subordinates and higher-level management
Plan project activities, allocate resources, and communicate project details to IT staff to ensure successful completion
Identify and assign support work tasks to IT Support Specialists
Collaborate with stakeholders to gather reporting requirements and define key performance indicators, then write and optimize SQL queries to extract, transform, and validate data for high-level reporting and analysis
Design, build, and maintain reports and dashboards (Power BI, SSRS) that visualize trends, identify anomalies, and deliver actionable insights to support data-driven decision making
Qualification
Required
Bachelor's degree in IT or related field
Four (4) years of experience with Enterprise Software as a Service (SaaS) as system administrator human resource information systems (HRIS), and/or Vendor Manager in a medium to large organization
Proven skills in organizing work, setting priorities, and providing clear direction and feedback to others including a demonstrated ability to lead, motivate, and support a team to achieve goals and maintain high performance
Eight (8) years of IT experience with Enterprise Software as a Service (SaaS) as system administrator and/or Vendor Management in a medium to large organization
Proven skills in organizing work, setting priorities, and providing clear direction and feedback to others including a demonstrated ability to lead, motivate, and support a team to achieve goals and maintain high performance
Undergo a background check, which will include fingerprinting
Preferred
Communications or Computer related associate degree from an accredited college
Experience administering and/or building within the Amanda environment
Experience with HR information systems, processes, and procedures
Experience and/or certification in vendor management activities
Basic network troubleshooting skills and knowledge in network security
Demonstrated experience presenting project materials in multiple formats (verbal, written, formal, informal) and to a range of audiences (internal teams, management and leadership)
Excellent communication skills including questioning, educating, fact-finding, persuading, negotiating, resolving, summarizing, and active listening, with the ability to interact effectively with a wide range of managerial, administrative, and professional staff
Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance.
Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses.
Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.
Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.
Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.
The Washington State Employee Assistance Program promotes the health and well-being of employees.
State Employees are members of the Washington Public Employees' Retirement System (PERS).
Employees also have the ability to participate in the Deferred Compensation Program.
All state employees are covered by the federal Social Security and Medicare systems.
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.
Full-time employees earn eight hours of sick leave per month.
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165.
Washington State supports members of the armed forces with 21 days paid military leave per year.
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase