New Hampshire Liquor Commission · 2 days ago
TECHNICAL SUPPORT SPECIALIST VI(Job Id 49278)
Concord, NH
Full-time
Onsite
Senior Level, Lead/Staff
$37.22/hr - $51.07/hr
8+ years expThe New Hampshire Liquor Commission is seeking a Technical Support Specialist VI to serve as the technical lead overseeing cloud-based ERP applications and integration with third-party software. This role includes designing, implementing, and monitoring systems while providing troubleshooting and training for technical support staff.
GovernmentRetailWine And SpiritsWinery
Responsibilities
Designs, plans, and implements systems solutions; coordinates with customers, developers, consultants, contractors, other technicians, and managers to assure functionality, availability, capacity and performance
Develops business systems procedures, maintenance procedures, resource allocations, system monitoring and troubleshooting, security hardening, and system standards, and provides informal training on these topics
Performs a lead role on projects and work tasks, mentors technical resources on related projects and work tasks ensuring that work meets requirements, policies, guidelines, and standards
Plans, coordinates, and oversees the performance and duties of assigned technical support staff, contractors, and consultants to ensure that their efforts fulfill the overall needs of the department. Trains subordinate staff for on-the-job direction and guidance
Reviews the status of retail environment hardware and software for performance optimization, security, and short and long term capacity planning
Diagnoses and resolves business applications software and hardware problems that cause service interruptions
Through technical research, forecasts problems and identifies solutions to present to management
Researches, develops, and implements tools to improve automation and assist in
Qualification
Required
Bachelor's degree and 8 years of experience OR equivalent combination of 12 years of education and experience after completion of high school
Education and experience must be in mathematics, computer science, business administration, computer networking, systems operations, or related field
At least 3 years of designing and maintaining computer networks and providing technical support in a multi-platform environment
Valid drivers license and access to transportation
Must be able to travel statewide
Must be able to work alternative schedules, including during non-business hours, for planned installations and upgrades or for other work that cannot be done without major disruption to users and network systems within core business hours
Preferred
Solid understanding of cloud-based Microsoft Dynamics 365/DevOps/Azure systems/environment
Experience in an architect level role working with legacy modernization to cloud based ERP applications/systems
Solid understanding of the intricacies of cloud-based ERP apps and various integration types with third party software (ex: SQL ETL processes, SFTP, CSV files)
Hands-on experience with Azure Portal, subscriptions, Active Directory/Entra ID, Synapse, Virtual Machines (VMs), Power BI, and Precision Forms
Understanding of corporate financial accounting and record keeping
Experience with data integration including data mapping and ETL processes (such as KingswaySoft)
Ability to interpret business requirements into functional and technical specifications
Company
New Hampshire Liquor Commission
New Hampshire Liquor Commission operates NH Liquor and Wine Outlets.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
NH Business Review
2025-12-10
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