Dôen · 18 hours ago
Wholesale Customer Care Representative(Int'l & Majors)
Carson, CA & Van Nuys, CA
Full-time
Hybrid
Entry Level
$27/hr - $27/hr
2+ years expDÔEN is a digitally-led, multi-channel fashion and lifestyle brand founded in 2016. They are looking for a dynamic and experienced Wholesale Customer Care Rep focused on International Accounts and Majors, responsible for providing outstanding support to large retail clients and assisting with order inquiries.
Fashion
Responsibilities
Manage/control receipt of new customer set-up forms for system accuracy in Netsuite and Joor
Communicate with sales reps and logistics team to confirm receipt of inventory and update the status of orders in Joor/Netsuite
Maintain accurate records of orders to provide monthly shipping visibility well in advance of shipping period
Review incoming production dates, reports for credit standing, and status of orders (thorough follow-up regarding details with the sales team)
Responsible for waving all allocated orders to the DC & monitoring fulfillment progress
Assist customers with Return requests and swaps or exchanges
Process returns of merchandise in conjunction with the warehouse team
Responsible for all Factor entries and credit follow up on approvals
Works with the finance team on reporting credit standing for all factored orders
Act as a point of contact to resolve customer issues and respond to questions
Work closely with the Production team and Merch team to make sure “dropped styles” are cleansed from the system, style updates are made and communicated to sales and customers and accurate order/customer data is maintained
Direct process changes to improve the level of customer experience and implement plans to scale the customer service team through increased efficiencies and automation
Collaborate with cross-functional teams, including merchandising, sales, production, operations, and finance
Validates EDI transmissions vs. booked orders to ensure accuracy
Review and identify customer inquiry key trends and client challenges and present recommendations to improve the customer experience
Qualification
Required
2+ years of customer service experience (fashion, wholesale preferred)
Experience with ERP (Netsuite, JOOR, preferred), Shopify, Factors, and any B2B Sales Platform is a plus
Possess excellent communication and organizational skills
Self-motivated and solution-oriented with a keen attention to detail
Maintains excellent customer relations
Strong computer skills
Willingness to work independently and alongside supervision
Works well under pressure
Consistent travel to HQ and the Warehouse will be expected
Needs to be a communicative member of our Wholesale team
Ability to foster an inclusive and respectful working environment
Preferred
Knowledge of fashion trends and apparel-related terminology is a plus
Benefits
Paid vacation, sick time, and holidays
Healthcare, Vision, Dental
401k with company match
Company
Dôen
DÔEN is a women-run business offering collections inspired by a nostalgia for the coastal California of decades past.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1MKey Investors
Silas Capital
2025-06-17Series A
2022-01-01Seed· $1M
Recent News
Business Insider
2025-09-17
Venture Capital Firms
2025-06-21
Company data provided by crunchbase