VNS Health · 1 day ago
Sales Support Operations Coordinator
New York, NY
Full-time
Onsite
Entry Level
$20.98/hr - $26.23/hr
2+ years expVNS Health is one of the nation’s largest nonprofit home and community-based health care organizations. The Sales Support Operations Coordinator will assess eligibility for Medicare referrals, process referrals, and collaborate with various departments to resolve Medicaid-related issues.
CharityHealth CareHome Health CareNon Profit
Responsibilities
Provides education to consumers on our Medicare plans’ eligibility requirements
Reviews and confirms potential enrollees eligibility; collaborates with New York Medicaid Choice (NYMC) in scheduling NYIA’s (New York Independent Assessment), including follow up as needed to obtain NYIA scheduled dates and outcomes
Promotes satisfactory enrollee relationships and responds to inquiries regarding eligibility and program related information
Works with our internal and external customers to ensure referrals are processed and followed up on as needed. Collaborates with clients to resolve pre-enrollment issues
Assigns referrals to VNS Health Sales agents in Salesforce for Medicare application/SOA follow-up
Provides outreach to potential enrollees who are referred via various referral methods. Reviews their eligibility and transfers them to NYMC, if appropriate. Offers Medicaid assistance, as needed
Works closely with VNS Health’s Enrollment department to process daily submissions received internally for enrollment to NYMC and follows up appropriately when needed
Collaborates internally to ensure consumers are enrolled effectively and required documents are loaded into the member record system
Serves as a liaison between Sales, Clinical teams and other departments
Receives and responds to inbound calls to ensure the consumer's needs are understood and addressed to create a positive customer experience
Establishes effective customer-focused working relationships with members, physicians and providers of long term care services
Qualification
Required
Associate's Degree in Health, Human Services, other related discipline or the equivalent work experience required
Minimum two years experience in customer service or business operations required
Minimum one year experience working in a Call Center setting required
Proficient interpersonal, organizational, strong attention to detail, analytical and writing skills required
Knowledge of Medicaid eligibility requirements required
Preferred
Strong understanding or experience with Salesforce
Proficiency with personal computers, including MS Excel, Word and Outlook
Benefits
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched 401k retirement saving program
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care and commuter transit program
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement and CEU credits
Company
VNS Health
VNS Health provides home care, hospice care, and behavioral health services.
10001+ employees
H1B Sponsorship
VNS Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (7)
2023 (9)
2022 (8)
2021 (4)
2020 (11)
Funding
Current Stage
Late StageLeadership Team
Dan Savitt
President and CEO
Aman Y. Shah
Vice President, New Ventures & Strategic Partnerships
Recent News
Press Telegram
2026-01-18
HousingWire.com
2026-01-16
2025-12-29
Company data provided by crunchbase