Viking · 8 hours ago
Hybrid Travel Sales Consultant
LA Metro Area
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $190K/yr
5+ years expViking is a leading cruise line known for its destination-focused voyages. They are seeking a Hybrid Travel Sales Consultant to handle inbound sales calls and assist walk-in guests in their Woodland Hills office, providing personalized travel recommendations and ensuring customer satisfaction.
CommercialLeisureTravel
Responsibilities
Demonstrate passion for curating extraordinary travel experiences for high-net-worth guests
Handle inbound sales calls from consumers, identify their needs, and make travel recommendations (no cold calling, ever)
Make follow-up outbound calls, overcome objections, and close the sale
Provide personalized recommendations based on guests’ preferences and interests
Build lasting relationships to drive consumer loyalty
Explain cruise itineraries, onboard amenities, and pricing details
Maintain accurate records of interactions and follow up with leads
Continuously exercise high ethical standards
Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit
Work with walk-in guests, identify their needs, and make travel recommendations
Overcome objections, and close the sale
Provide personalized recommendations based on guests’ preferences and interests
Build lasting relationships to drive consumer loyalty
Explain cruise itineraries, onboard amenities, and pricing details
Maintain accurate records of interactions and follow up with leads
Continuously exercise high ethical standards
Remain coachable, open to feedback, highly motivated and driven to succeed with an entrepreneurial spirit
Identify guest needs and resolve conflict to achieve the highest level of customer satisfaction
Effectively communicate policies and procedures
Provide assistance to guests in regard to change requests, itinerary or cruise inquiries, take payments and other service needs directly related to a booking or customer profile
Ensure accurate and timely service and respond quickly and proactively to customer requests
Maintain customer records in company CRM tool
Must Dress professional while in the office with Guests
Must act in a professional manner at all times
Qualification
Required
Experience as a telephone salesperson or similar sales role
5+ years' experience as an Account Executive or in a similar sales role
Demonstrated success in meeting and exceeding monetary sales KPI metrics
Strong experience in making sales in person and over the phone
Strong customer service skills
Exceptional communication, negotiation, and interpersonal skills
Ability to build and maintain relationships with high-end clients
Conflict resolution skills
Work collaboratively with all levels of the organization in person to resolve customer service inquiries/issues
Discipline to work in a structured environment with schedule adherence
Previous sales experience with ability to close on the first call
Proficiency with basic computer applications and equipment (MS Word, Teams, Outlook)
Adhere to in office business casual dress code
Must be able to provide (on work from home days): A distraction-free workspace/environment (at home), Space for a desktop computer with 2-3 monitors, Stable power source and internet connection: Dedicated high-speed internet (minimum) of 25 Mbps Upload and Download Speeds and ethernet connection (connection cannot be Wireless, Wi-Fi extenders, Wi-Fi repeaters, MiFi's, or Hotspots)
Benefits
401(k) plan with company match.
Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).
Paid training (hourly pay + guaranteed commission for first 3 months)
Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.
Opportunity to take a free and/or discounted cruise.
Highly subsidized gym membership.
Various in-office perks
Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.
Company
Viking
Thank you for your interest in career opportunities at Viking.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$5.7BKey Investors
CPP Investments,TPG
2025-09-29Post Ipo Debt· $1.7B
2025-05-27Post Ipo Secondary· $1.35B
2024-09-11Post Ipo Secondary· $930M
Leadership Team
Leah Talactac
EVP, Group Controller & Chief Accounting Officer
R
Roman Balint
Chief engineer
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