New England Village, Inc. · 4 days ago
Senior Program Manager Float
Pembroke, MA
Full-time
Hybrid
Mid, Senior Level
$70K/yr - $70K/yr
7+ years expNew England Village Inc. is a leading organization in providing support services, and they are seeking a Senior Program Manager Float to provide leadership and operational support across multiple programs. This role involves overseeing program management, ensuring compliance with regulations, and supporting quality assurance efforts to deliver high-quality, person-centered support.
CommunitiesLifestyleNon Profit
Responsibilities
Serve as interim Program Manager during vacancies, supporting program operations and team stability
Float to assigned programs on an as-needed basis, providing administrative and leadership support
Ensure the quality of support for individuals served with emphasis on individual growth, health, and safety
Conduct announced and unannounced site visits to assess program operations, staff performance, and environmental safety
Ensure strict adherence to all state and federal regulations (e.g., DDS, DPH) through proactive monitoring and documentation review
Collaborate with interdisciplinary teams including nursing, clinical, and administrative staff to ensure seamless service delivery
Support the development, implementation, and monitoring of Individual Support Plans (ISPs), including data collection and progress summaries
Ensure proper staffing ratios are maintained; review master and weekly schedules and provide on-site support as needed
Participate in on-call rotations
Foster and maintain professional relationships with team members, families, guardians, and stakeholders through proactive communication
Support and supplement DSP coverage when necessary to ensure appropriate staffing ratios are met
Provide ongoing supervision, coaching, and professional development of program staff
Assist in orienting new Program Managers and support their transition into leadership roles
Support hiring, onboarding, and training of new staff in collaboration with HR and program leadership
Complete orientation documentation and annual evaluations for assigned staff in accordance with NEV standards
Monitor staff with mandated and recommended trainings; ensure timely documentation and follow-up
Ensure staff adherence to NEV policies, procedures, and regulatory requirements
Provide counsel to resolve staff conflicts, establish performance expectations, and contribute to evaluations and personnel recommendations
Review program data, documentation, and service plans to identify trends, address areas of non-compliance, and drive performance improvement initiatives
Oversee the incident reporting process, development and implementation of corrective action plans
Prepare and submit comprehensive quality assurance reports for senior leadership and regulatory bodies
Participate in internal and external audits, licensing reviews, and accreditation readiness activities
Conduct root cause analyses and contribute to organizational learning and risk mitigation strategies
Monitor and support infection control protocols and safety standards across programs
Oversee vehicle and physical plant maintenance by reporting issues, arranging repairs, and coordinating with Facilities
Ensure appropriate use and documentation of program funds, gas cards, credit cards, and individual funds
Displays a positive attitude when interacting with others, promoting cooperation and teamwork, and contributing to a work environment that embraces and respects diversity
Demonstrate ongoing commitment to self-improvement, effective time and resource management, and professional growth
Work effectively as a member of interdisciplinary teams and committees
Participate in organizational activities including policy review, NEV events, admissions processes, and budget monitoring
Provide 24-hour on-call support on a rotating basis to ensure program oversight and access to resources
Perform other similar duties as responsibilities necessitate or as requested by supervisor
Qualification
Required
Bachelor's degree in human services, psychology, social work, or related field required; in lieu of a degree, a minimum of 7 years of progressively responsible experience in residential or human services settings may be considered
Minimum 3–5 years of supervisory experience in a residential or human services setting
Demonstrated ability to lead teams, manage operations, and support compliance initiatives
MAP certification required within first three months of hire
CPR and First Aid certification required
Valid driver's license and reliable transportation required
Highly independent and able to work autonomously across multiple program sites
Strong time management, organizational, and writing skills
Proficiency in Microsoft Office and electronic scheduling systems (e.g., Shiftboard)
Ability to navigate a wide variety of programmatic duties with working knowledge of organizational and funding agency policies
Skilled in influencing others and resolving complex issues through discussion, persuasion, and collaboration
Comfortable working with confidential data and maintaining HIPAA compliance
Performs duties to ensure service plans' objectives are carried out; liaison with external sources; to manage internal or external support providers and similar duties require considerable judgment to work toward overall objectives, and to make related decisions controlled by precedent and within limits of established policies
Benefits
403b with company match
Health, Vision, Dental with generous contribution toward medical insurance premiums
Flexible Savings Account and HRA
Employer Paid Life, AD&D, LTD, and voluntary STD
Tuition Remission Program and Tuition Reimbursement program
Free on-site gym with pool, free wellness classes (yoga, Zumba, and more!)
Generous Paid Time Off for work-life balance
Referral Bonus
Company
New England Village, Inc.
New England Village (NEV) is a non-profit organization whose mission is to empower adults with intellectual and developmental disabilities realize their potential and pursue their dreams through innovative programs and community living.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Stephanie Costa
Chief Executive Officer
Christine Chagnon
Chief Operating Officer
Company data provided by crunchbase