Freudenberg Sealing Technologies · 20 hours ago
IT Service Desk Internship
Plymouth, MI
Internship
Onsite
InternFreudenberg Sealing Technologies is a global technology group focused on making the world cleaner, healthier, and more comfortable. They are seeking an IT Service Desk Intern to provide Tier 1 technical support for end users, troubleshoot issues, and assist with various IT tasks in a fast-paced environment.
AutomotiveMechanical EngineeringPharmaceutical
Responsibilities
Provide Tier 1 technical support for end users via phone, email, chat, or ticketing system
Troubleshoot basic hardware, software, network, and application issues
Assist with password resets, account provisioning, and access requests
Document incidents, service requests, and resolutions accurately in the IT ticketing system
Escalate more complex issues to senior IT staff following established procedures
Support hardware setup, deployment, and inventory (laptops, peripherals, mobile devices)
Assist with maintaining knowledge base articles and standard operating procedures
Deliver excellent customer service while supporting multiple requests in a fast-paced environment
Comply with IT security policies, procedures, and data protection standards
Qualification
Required
Currently pursuing or recently completed a Bachelor's degree in; Information Technology; Computer Science; Management Information Systems
Prior IT support, customer service, or technical troubleshooting experience is a plus but not required
Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications
Strong customer service mindset and professional communication skills
Preferred
Familiarity with Microsoft 365, email systems, and basic networking concepts
Benefits
401K Match: Save for retirement with the company's help.
Health Insurance: Rely on comprehensive services whenever you need it.
Vacation: We offer time off to refresh and recharge.
Paid Holidays: With paid-time off, local holidays are all the way more relaxing.
Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
Company
Freudenberg Sealing Technologies
Freudenberg Sealing Technologies (FST) is the world’s market and technology leader in sealing technology.
Founded in 2011
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Espinoza
Global Vice President Technology (Division CTO)
Paul Hailey
Vice President Technology, CTO Static Sealing Division
Recent News
2025-09-18
Company data provided by crunchbase