ITW · 6 hours ago
Key Account Manager
Massachusetts, United States
Full-time
Onsite
Mid, Senior Level
$110K/yr - $120K/yr
5+ years expITW Specialty Films, a division of Illinois Tool Works, is a global leader in specialty films. The Key Account Manager will lead revenue growth and customer engagement for Holographic Foils accounts, working closely with the Global Sales Manager to develop and execute strategies for market growth.
IndustrialManufacturing
Responsibilities
Builds and maintains strong relationships across functional departments beyond procurement within customer organizations, positioning ITW as a key strategic partner
Proactively identifies, qualifies, and prioritizes business opportunities to build and manage a high-potential sales pipeline for accounts, ensuring a full funnel of vetted opportunities that contribute to annual growth targets
Leverage customer insights and market trends to uncover needs and challenges, transforming these into customized value propositions that align with the customer’s strategic objectives and deliver measurable business outcomes
Develops and implements strategic account plans aligned with customer needs and ITW SF’s accelerated growth and innovation objectives
Meet or exceed aggressive sales goals by expanding ITW’s share within existing accounts and capturing new business opportunities
Introduces new sales concepts and solutions to customers, handles most technical application questions/issues and provides an analytic and strategic approach to solving customer problems and presenting ITWSF technical solutions that relate to the sales as well as inventory, lead times, pricing, delivery, and payment terms. Regularly handles basic technical support for process, substrate, application related questions during product qualification and after sales for non-compliance issues. Refers advanced problems to technical support or R&D
Collaborates closely with Operations, Marketing, R&D, and Customer Service teams to ensure effective delivery, pricing, and support, meeting all customer requirements
Accurately and completely prepare proposals, quotes and related documentation while collaborating with Global Sales Manager
Manages assigned accounts by preparing Sales Pipeline information and data, account outlooks, account plans, preparing detailed ROCs (reports of call), regularly calling all accounts, proper documentation of customer information and data entry in sales system, and other business reports
Travels regularly to assigned accounts to interface with customers to analyze their individual requirements and to present new opportunities
Demonstrate strong customer focus, listening skills, and competency with customers, in person or by phone
Meets internal goals of sales expense budgets, travel and other departmental spending
Participates in trade shows, training, and industry events to expand product knowledge, enhance skills, and support ITW’s continuous improvement initiatives
Qualification
Required
Bachelor's degree in Business, Marketing, Engineering, or equivalent
5-7 years of progressive valued add sales experience of premium product line, business development experience is a plus
Demonstrated success in building strategic account plans and excels in sales funnel management, meeting ambitious sales targets, and establishing high-impact customer relationships
Exceptional value based selling skills and the ability to influence multi-level decision-makers within complex organizations
Excellent communications skills in both a written and oral format with MS Office, presentation software and contact management software expertise
Cultural awareness and adaptability to support working with international teams
Fluent in English, additional ability to communicate in German and French would be beneficial
Up to 50% overnight travel as needed including 1-3 international trips within Europe annually
Preferred
Preferred experience in industrial technical sales, chemistry related coatings or laminates, and/or direct from manufacturer products or equivalent industrial experience
Benefits
Sick time
Vacation Time
Holidays
Health, Dental and Vision
401K with company match
Employee Discount Programs
Company
ITW
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $15.9 billion in 2024.
10001+ employees
H1B Sponsorship
ITW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (24)
2023 (21)
2022 (23)
2021 (22)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Michael M. Larsen
SVP and CFO
Monica Wright
Global Divisional CFO | Controller
Recent News
The Motley Fool
2025-11-01
Illinois Tool Works Inc.
2025-10-30
Company data provided by crunchbase