BlinkRx · 1 day ago
Manager, Knowledge Management and Communications
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
5+ years expBlink Health is the fastest growing healthcare technology company focused on making prescriptions accessible and affordable. The Knowledge Management and Communications Manager will lead the strategy for information management and internal communications, ensuring that frontline teams have clear and compliant knowledge to provide consistent customer experiences.
AppsE-CommerceHealth CareOnline PortalsPharmaceutical
Responsibilities
Lead the Knowledge Management content development and editorial work
Oversee all content and communications delivery to internal audiences
Own the strategic vision for content, including Standard Operating Procedures (SOP) development, communication, and content-related best practices
Build programs and processes to manage and scale content across business units
Develop and edit content, maintaining a very high bar for consistently clear, concise, and trustworthy user-focused content for SOP, communications, and training content copy
Lead and develop content developers
Oversee project management of deliverables related to new clients and product launches, including identifying content-related requirements, setting and communicating time frames for completion, and meeting all project objectives
Use data, research, and expert-level knowledge to refine existing content and drive improvement of new content creation
Continuously refine our content offering based on metrics
Evaluate technology improvements for content management, instructional design and storage and make appropriate recommendations for usage and implementation
Build mechanisms to ensure global consistency and content quality
Measure and adapt communication content based on impact and learnings
Qualification
Required
Bachelor's degree or equivalent working experience
5+ years of experience in knowledge management, with at least 2+ years managing people
Proven ability to lead, coach, and develop a team while setting clear goals, expectations, and performance standards
Experience owning knowledge management strategy, governance, and lifecycle for frontline customer service teams
Strong written communication skills, with experience leading internal communications for operational and policy changes
Demonstrated success partnering cross-functionally with operations, compliance, training, product, and technology teams
Experience operating in regulated environments (healthcare, pharmacy, insurance, or similar), with a strong focus on accuracy and compliance
Ability to define and track team KPIs and use data to drive quality, consistency, and continuous improvement
Experience with knowledge management platforms or CMS tools supporting contact center or customer service operations
Located in Pittsburgh, St. Louis, or willing to relocate
Company
BlinkRx
BlinkRx is a prescription access platform that connects patients to branded medications, ensuring transparent pricing and home delivery.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$315MKey Investors
1789 CapitalSuRo Capital8VC
2024-11-16Series D· $140M
2020-10-27Series Unknown· $10M
2017-04-12Series B· $90M
Leadership Team
Geoffrey Chaiken
Founder & CEO
Matthew Chaiken
Co-Founder
Recent News
2026-01-06
2025-12-11
Company data provided by crunchbase