Publix Pharmacy · 1 day ago
Stockholder Services Department Support Specialist
Lakeland, FL
Full-time
Onsite
Entry Level
$18.35/hr - $25.35/hr
2+ years expPublix Pharmacy is a leading grocery store chain, and they are seeking a Stockholder Services Department Support Specialist. This role involves processing requests related to Publix common stock and providing customer service to associates and stockholders, while ensuring compliance with administrative policies and SEC requirements.
Retail
No H1B
Responsibilities
Receiving, analyzing, processing and responding to requests and inquiries made to Publix’s internal registrar and transfer agent for transactions and inquiries involving Publix common stock (i.e., purchases, redemptions, transfers, gifts, dividends and changes in registration) in accordance with administrative policies, procedures, SEC requirements and applicable state law
Providing premier customer service to visiting associates, stockholders and related parties who are contemplating or requesting stock transactions and to telephone customers as a backup to the Stock Programs Customer Service Agents during peak call volumes
Assisting in various projects throughout the year as assigned by the Director of Stock Programs or Stockholder Services Manager or Supervisor
Qualification
Required
High School Diploma or equivalent experience
2 years' experience in a customer service field
working knowledge of the Publix stock programs, including but not limited to, ensuring administrative policies, procedures, SOX controls are followed and processes are completed timely in compliance with plan documents, and regulations issued by the SEC and the IRS
basic knowledge of financial principles
knowledge of Publix culture, history and philosophy
knowledge and understanding of Publix and department policies and procedures
knowledge of external and internal department processes
working knowledge of the Stock Management System, HOST, PayPilot, SAP and various Access databases
working knowledge of Microsoft suite of applications
knowledge of Continuous Quality Improvement (CQI) Methodology
ability to be customer service-focused
strong verbal and written communication skills, including interpersonal skills
strong analytical skills with attention to detail
strong ability to multi-task
empathetic listening
professional communications etiquette
ability to handle conflict
strong organization and time management skills
strong teamwork skills
sound decision making skills
problem mitigation/resolution skills
ability to work independently and take initiative to complete tasks
ability to respond to associates with high degree of discretion
strong technical skills
research skills
ability to demonstrate a high level of maturity and tact
willingness to work a flexible schedule
must have good punctuality and attendance
this position handles calls from a diverse group of associates. Therefore, it may be helpful for a person in this position to be bilingual
Preferred
Associate's Degree in Business
2 years' experience in a call center environment, transfer agent and/or an employee benefits administration department OR
2 years' experience with Publix retail
Benefits
Employee stock ownership plan that contributes Publix stock to associates each year at no cost
An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health, dental and vision plans plan
Paid Time Off
Paid Parental Leave
Short- and long-term disability insurance
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Company
Publix Pharmacy
Publix proudly launched its first pharmacy in 1986. Today, we have expanded to over 1,300 locations, opening up to 40 new ones annually.
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase