Johnson & Johnson · 11 hours ago
Director, Learning and Development - PSC
United States
Full-time
Remote
Director/Executive
10+ years expJohnson & Johnson is a leader in healthcare innovation, dedicated to improving health outcomes globally. They are seeking a Director of Learning & Development to lead the strategy, design, and execution of a learning organization that supports the Patient Service Center's immunology and oncology product service hub. This role involves overseeing a team to ensure that training programs align with business priorities and elevate workforce capability.
Hospital & Health Care
Responsibilities
Lead the strategic design, direction, and execution of a comprehensive PSC learning strategy that aligns with business, program and capability needs
Conduct ongoing training needs assessment to ensure employees have the skills, knowledge, and readiness required to perform effectively
Establish clear priorities, standards, governance and ways of working to support consistent, high-quality learning delivery across PSC
Partner with Operations, Pharmacy, Implementation and Technology teams to ensure new programs, initiatives, and technology changes are supported by intentional, scalable training solutions
Serve as the leadership liaison with the J&J Innovative Medicine Learning Excellence Organization and other enterprise L&D teams
Oversee learning effectiveness measurement by defining learning KPIs, analytics, and reporting to track quality, compliance, productivity and business impact
Lead demand, capability, and capacity planning for training resources, including ownership of the master training calendar and input to budget planning
Lead, develop and inspire a high-performing team of Learning Architects, Instructional Designers, Training Specialists and Training Operations professionals
Foster a high‑trust, high‑performance culture that encourages innovation, development, and continuous improvement
Partner with enterprise L&D to support development of transformational capabilities for internal leaders
Represent Learning and Development as a member of the PSC Leadership Team
Ensure timely and compliant delivery of training programs that meet quality, regulatory and operational requirements
Collaborate with J&J Learn to align enterprise systems, processes and learning infrastructure
Translate operational insights into targeted learning actions, including developing custom training driven by quality monitoring, surveys, AI‑driven insights, and performance analyses
Oversee training effectiveness measurement and continuous improvement, using data to evaluate impact, optimize learning programs, and strengthen long‑term capability
Manage L&D operations to deliver on commitments within scope, timelines and budget
Up to 25% travel may be required
Other duties as assigned
Qualification
Required
Bachelor's Degree in Learning & Development, Organizational Development, Life Sciences, Business or related field
Minimum of 10 years' experience in Healthcare, Training, Talent Management or related industry experience
Strong critical thinking skills with the ability to translate business priorities into long‑term learning roadmaps, frameworks, and investment decisions
Exceptional leadership skills with experience influencing senior leaders, driving alignment across matrixed environments, and shaping decision‑making
Demonstrated ability to lead through change, build organizational readiness, and foster a culture of continuous learning, growth, and operational excellence
Preferred
Master's degree in Learning & Development, Organizational Behavior, Instructional Design or related field
5+ years of leadership experience, including managing multi‑disciplinary L&D teams
Experience leading learning functions within a contact center or patient support services environment
Proven experience developing and driving enterprise-level learning strategies that support business goals
Strong project management and governance capabilities to drive consistent processes, standards, and adoption across teams
Strong background in instructional design methodologies, adult learning theory, and modern learning technologies
Experience implementing or managing blended learning strategies (in-person, virtual, microlearning, simulation, etc.)
Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), and analytics tools
Certification in relevant areas (e.g., ATD CPLP/AptD, SHRM-SCP, Prosci Change Management)
Company
Johnson & Johnson
At Johnson & Johnson, we believe health is everything.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Alex Gorsky
Former Chairman and CEO, Johnson & Johnson
Joaquin Duato
Chairman of the Board and Chief Executive Officer
Recent News
2025-10-07
2025-10-07
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