Seek Now · 5 hours ago
Customer Success Representative
Louisville, KY
Full-time
Onsite
Entry, Mid Level
2+ years expSeek Now is a fast-growing, tech-forward inspection and data-capture company transforming the Property & Casualty insurance industry. The Customer Success Representative supports and grows relationships with insurance carrier partners by guiding them through onboarding and driving adoption of Seek Now’s services to ensure long-term program success.
B2BIndustrialInsuranceInsurTechReal EstateSoftware Engineering
Responsibilities
Lead onboarding and training for carrier teams, adjusters, and partners
Help customers adopt Seek Now’s inspection workflows and best practices
Prepare customers for high-volume periods and CAT event readiness
Ensure customers understand operational processes and technology capabilities
Monitor customer engagement, usage trends, and program health
Support the rollout of new services, programs, or geographic expansions
Identify friction points and escalate risks
Contribute to materials and insights for Executive Business Reviews
Collaborate with Operations, Field, Product, and Technology teams to ensure customer readiness
Provide structured customer feedback to influence product and process improvements
Support Sales and Strategic Accounts on growth initiatives
Act as a customer advocate across the organization
Maintain accurate customer data and activity tracking
Assist with reporting on adoption, engagement, and performance metrics
Recommend and implement improvements to Customer Success processes
Qualification
Required
2+ years in Customer Success, Account Management, Client Services, or similar roles
Excellent communication and relationship-building skills
Ability to manage multiple priorities in a fast-paced environment
Strong organizational skills and attention to detail
Comfortable collaborating cross-functionally
Preferred
Experience in insurance, claims, inspections, or service-based industries
Familiarity with operational workflows or high-volume environments
Experience supporting enterprise or strategic accounts
Experience with CRM or customer management tools
Company
Seek Now
Seek Now is an insurance inspection platform and real estate services provider to the property and casualty insurance industry.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Susquehanna Growth Equity
2021-02-03Private Equity
Leadership Team
Ted Turcotte
Sr. VP, Central Operations
Recent News
Morningstar.com
2025-04-14
Louisville Business First
2025-01-24
Company data provided by crunchbase