Planned Systems International · 20 hours ago
Call Center Lead Agent
United States
Full-time
Remote
Mid, Senior Level
3+ years expPlanned Systems International (PSI) is an Enterprise IT services company focusing on cutting-edge software solutions for Federal Government organizations. They are seeking a Call Center Lead Agent to manage Federal Government IT projects and oversee the effective application of processes in project execution and delivery.
Software
Responsibilities
Formulate plans and recommend effective strategies to the customer to meet cost, schedule, and deliverable objectives
Lead cross-functional teams in the delivery of high-risk, complex projects, directly affecting the PSI strategy to meet technology and business requirements on-time and within budget
Deliver quality project documentation (briefings, documents, plans, reports, etc.) to the government customer and corporate office in support of the overall project
Prepare and deliver regular, effective communications to ensure that project leaders, and senior leadership are adequately apprised of project statuses, successes, risks and issues
Define and manage a diverse project team, to include subcontractor partners
Define, delegate and manage project staff roles and responsibilities
Ensure the project is properly staffed and retained
Establish and assess the project cost and schedule
Prioritize new technology initiatives, projects, and tasks as needed
Identify risks and issues that will impact project performance and delegate the right resources to define, recommend and implement corrective courses of action
Coach and mentor assigned staff to continuously improve project performance
Assist with business development and proposal efforts as needed
Directs, manages, develops, coaches, counsels and mentors technical leads and all assigned personnel
Qualification
Required
Bachelor's degree in Project Management, Business Administration, Engineering, or a related field
Minimum of 3 years of project management experience, preferably with federal contracts
Strong understanding of federal contracting regulations and procedures
Excellent leadership, communication, and interpersonal skills
Proven ability to manage multiple projects simultaneously and deliver results
Proficiency in project management software and tools (e.g., MS Project, JIRA, etc.)
Ability to work independently and collaboratively in a fast-paced environment
Preferred
Master's degree
PMP (Project Management Professional) or similar certification
Benefits
Paid leave
Employer sponsored group medical
Dental
Vision
Short-term and long-term disability
Life insurance
AD&D coverage
Legal services
Identity theft
Accident insurance
Flexible spending account
Health saving account options
401(k) retirement plan
Professional courses
Certifications
Tuition reimbursement programs
Company
Planned Systems International
Planned Systems International, Inc. provides information technology (IT) solutions and services to federal government and private sector
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Lin
Chief Executive Officer
Recent News
Washington Technology
2025-12-04
2025-10-09
Company data provided by crunchbase