Brickhouse Resources · 2 weeks ago
Vice President, Business Operations
Duluth, GA
Full-time
Onsite
Director/Executive
12+ years expBrickhouse Resources is a company seeking a Vice President of Business Operations to lead the execution and operations of print and mail production, customer support, and application development. The role involves strategic planning, managing direct reports, and optimizing operational efficiency while maintaining high customer satisfaction levels.
Professional ServicesRecruitingStaffing Agency
Responsibilities
Oversee daily operations across print and mail production, strategic planning, purchasing, and administration
Develop and implement strategic plans, policies, and procedures that align with company's vision and goals. Continuously seek ways to streamline processes, optimize resources, and drive efficiency across all operations
Develop/execute strategies to strengthen customer relationships, achieve the highest levels of customer satisfaction, and ensure that customer service level agreements are maintained
Develop and implement operational practices and procedures for vendor and pricing models
Establish and continuously review internal controls to ensure accountability
Identify and implement process improvements to reduce costs and boost efficiency. Develop, nurture, and maintain relationships with vendors and partners, both internal and external, for better value
Liaise with other department leaders and executives for strategic planning and troubleshooting issues requiring interdepartmental coordination
Foster collaboration and effective communication across teams to ensure departmental goals are aligned with enterprise-wide business objectives
Provide guidance regarding departmental operations, staffing, training, management development, and engagement. Collaborate with executive leadership to develop and execute the departmental budget and resource allocation plans
Staff, guide, lead, and manage an organization of sufficient capability and size to accomplish goals and directives. Foster and promote a culture of accountability, collaboration, and excellence
Establish clearly defined goals, objectives, responsibilities, competencies, and development plans for all teams
Encourage a culture of continuous improvement by evaluating and refining processes, tools, and metrics to optimize customer value
Take the initiative in thought leadership, innovation, and creativity
Ensure that the company is represented at conferences and networking events
Qualification
Required
Bachelor's degree in business administration or related field required
Experience working in printing/direct mail industry/environments
Twelve years of related experience with 5 or more years in a leadership position
Critical thinking, strategic planning, problem-solving, and analytical skills
Ability to develop and execute plans to achieve business objectives
Knowledge of project management methodologies, tools, and best practices
Ability to work effectively with cross-functional teams and manage stakeholder relationships
Leadership and interpersonal skills with the ability to motivate and manage staff
Ability to inspire others to accomplish goals and maintain high standards of performance
Written and verbal communication skills
Strong organizational skills and keen attention to detail
Ability to find innovative ways to solve technical challenges and resolve conflicts
Ability to understand requirements and translate them into concrete solutions
Flexibility and ability to rapidly respond to changes
Knowledge of Microsoft Office applications such as Word, Excel, and Outlook
Ability to contribute in a fast-paced environment and manage multiple, competing priorities
Solution-oriented and proactive mindset with a willingness to learn
Ability and willingness to travel an estimated 20% between offices in Duluth, GA and Winston-Salem, NC
Company
Brickhouse Resources
Brickhouse Resources is a staffing firm that offers contract, contract-to-hire and permanent placement services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase